Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
249 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our Company has over 10 years of focusing on individual successes, which range from customer technical experiences to finances. We pride ourselves in providing a premium experience to assist customers in finding personal freedom, while planning for a comfortable future. We're excited to change the financial industry by truly focusing on the individual, instead of just their finances.After getting to know you, we customize each program to meet your individual needs. The traditional financial industry thinks of you as a number and just focuses on how to monetize your decisions. We want to know you, then we can better serve your needs. No longer are you just a number, you're a person who needs a partner to understand you and work for you.Our qualified staff of certified National Financial Educators Council Coaching Professionals work with you no matter the situation to help understand and navigate your way through the financial landscape. We assist you through your challenges and partner with you to uncover and explore new opportunities. Our certified Coaches utilize educational resources and financial partners to elevate your financial situation.
Money Ladder (moneyladder.com) has 249 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 243 reviews with 5 stars · Clear filters
Mike was very informative and helped me understand and made sure I know all of the information about elevate and what it does for me. I ended up telling my friend and saying how happy I was and explained what was going to happen but it will be the best for me at this time and they offered to pay them down. Like I said Mike was amazing I wish I could give a better review he was just so nice and helpful!!!!
By Haley G.
Worked with Austin Alberghini and he was helpful and knowledgeable really a good guy to work with
By Austin H.
Response from Money Ladder· Oct 7, 2024
Glad you were able to work with Austin and had a great experience. Thank you!
Joel and the team were very helpful in helping my situation.
By Kevin S.
Response from Money Ladder· Oct 7, 2024
Glad to hear it! Thank you.
We have been very pleased with Jordan Knutson and the staff at Money Ladder and Client Services. We have been able to get rid of 4 out of 6 credit cards in just a year. We started the program September 2023. I received a Court Summons recently, but everything was taken care of by the legal department. We were with another company years ago, and they were just awful. We got somebody different every time we called, they didn't seem to know what was happening, just very poor service. My husband had to appear in court personally twice. I can call Jordan, and get an immediate answer, and instructed as to what we need to do. I have referred one friend already, and will continue to do so to any of our friends that need financial help. Thanks Money Ladder and Jordan! Janis R Elliott
By jre_rnyahoo.com
Response from Money Ladder· Oct 7, 2024
We're glad to hear that your happy with your results and are well on your way to being debt free. Jordan cares about his clients and is great to work with. Thank you!
One call to Heather Schell was all that I had to do. Heather took complete control of my situation and worked out a complete plan for me and my problem.
By Bill G.
Response from Money Ladder· Oct 3, 2024
So glad to hear that you received such immediate results with Heather. We're happy to be able to help. Thank you!
Joel is great at providing that quality customer service,which is much needed for someone having to make the decision to choose this way to resolve cc debts. He was very patient and detailed in answering all my questions, and believe me I had a lot of questions. He made the start of this part of my life journey a pleasant one....Thank you Joel. Also, if I may say thank you to Stephanie in Compliance for her plesantry when I spoke with her.
By Brenda P.
Response from Money Ladder· Oct 3, 2024
So grateful you were able to work with Joel. He is great at what he does and enjoys working with people like yourself. Stephanie is fantastic as well and always cheery. Thank you!
Justin Friedle was very helpful and extremely understanding.
By Nichole
An agent that makes you feel relaxed.
By Jamie R.
Response from Money Ladder· Oct 1, 2024
Heather does a great job of that and has a ton of experience. Thank you!
