Moments EngravedReviews of momentsengraved.com

They were a disappointing company to do business with. I ordered a month before Christmas and was told it would arrive in plenty of time, as this was a gift. I followed up a couple times by email and live chat. Each time was told it would arrive. In fact, during the live chat I was told "it would ship within the next week or two, so it will definitely arrive on time". That was 3 days before Christmas! I would have appreciated them just being honest. I received the item couple weeks after Christmas. I wasn't going to bother to leave them a review, but they emailed me asking for an honest review to help boost their ratings. So, lie to your customer, then ask for a good review? Yikes! Give yourself lots of lead time, and don't expect honest answers to your questions.

Ich habe das Schild im Dezember bestellt und heute kam es nach gut 2 Monaten an. Zwischendurch hatte ich bereits den Kundenservice angeschrieben, weil es so lange dauert, aber von dort nur die generische Aussage bekommen "Sie bekommen Bescheid, sobald es verschickt wird". Die Qualität ist gut. Nicht super-hochwertig (könnte etwas dicker sein für das Geld), aber definitiv keine China-Ware und solide, es gefällt uns sehr und sieht auch so aus, als ob es wetterbeständig ist. Ich habe bezahlt: 75 US$ (mit Discount) für das Schild 20 US$ "Express" (haha) Shipping 17 EUR Zollgebühren an UPS 16 EUR Einfuhrgebühren an UPS 14 EUR "Brokeragefee" an UPS Also insgesamt nochmal gut das Doppelte an Extrakosten. Dafür ist es das Geld einfach nicht wert. Die Zollgebühren - ok, das passiert, das kann man verschmerzen. Als ich aber das Paket im UPS Shop abholen wollte, hieß es auf einmal, dass nochmal 30 EUR drauf kommen. Was dann folgte, war die schlechteste Customer Service Erfahrung meines Lebens. Erst hieß es "nee, der Fahrer hat das durchgestrichen, weil die Kundin doch die 17 EUR Zoll schon direkt an UPS bezahlt hat". Es folgten zwei Anrufe an UPS, bei denen man uns an die Rechnungsabteilung von UPS verwies. Die Rechnungsabteilung: "alles ok, hier ist alles bezahlt. Details muss Ihnen das Kundencenter sagen" Kundencenter: "Also eigentlich haben Sie ja schon 17 EUR bezahlt, eventuell geht das von den 30 EUR Gebühren ab....?" Ich: "Wie können wir das denn klären; Sie wollen nicht, dass ich NICHTS zahle; Sie wollen aber auch nicht, DASS ich es bezahle?!" Letztendlich, nach einer Stunde, 5 Telefonaten (!!!) mit UPS - alle kostenpflichtig - legte ich 30 EUR auf den Tisch und nahm mir mein Paket. Vom Kundeservice von MomentsEngraved kam nur ein allgemeines Bla Bla, nach dem Motto, sie hätten keine Ahnung, was es kostet, international zu verschicken.... Sorry, aber so schön das Schild ist... Nie wieder Moments Engraved und definitiv nie wieder UPS.

We ordered 12/6 to hopefully get it shipped by Christmas. Ordered one item to be delivered to our son and daughter-in-law, It finally arrived on January 18th. The other 2 items I ordered arrived today... February 7th. The one for my husband is nice, but the coating looks terrible. Luckily it is going to be in his garage. Doubt if we will ever do business with them again... which is too bad because it looks like they can make a decent product. They just have to be honest with their shipping timelines.

I ordered the package before Christmas and today UPS have wanted to deliver. However they then asked for an additional £20 soo refused. This was not mentioned anywhere. Currently I have lost £80....

the reason for only 3 stars: *I ordered my item before the "last day to get it before xmas", and it was not even shipped until a week after xmas. *they use UPS for shipping wich is probably super cheap for moments engraved but means that the customer will have serious trouble getting their item since UPS is a fraud. *the price for the item would be ok, if it wasn't for the bad quality of the surface. if you will order an item that are not in"color" I suppose its not a problem. I ordered in black and some corners had already lost the color upon arrival, and it will defo loose more once we put it on the wall. I will however give it 3 stars because it is beautifully cut, and is sturdy. And customer service answered me pretty quickly.

Ordered my item on 1/12/19, got a discount which was nice, although delivery took it back to the original price, but still a saving. The ordering/payment system was easy. It was delivered on time, probably earlier than I needed it. It was packed well, and once unwrapped it was a lovely piece just as seen and described. Communication was good throughout. Was happy with my purchase, and will use them again if I need anything similar. Julie

I ordered 3 items as Christmas gifts in early December with no indication that they would not arrive in time for Christmas. Now, 8 weeks after ordering, my final item has STILL not been shipped and I am getting no response to my repeated emails requesting status. As others have commented, there was no delay in charging me for the items - also based upon feedback, I need to check on the quality of those items that were received. All I can say is "Buyer Beware!"

1 star for the awful customer service. 1 monogram came out great, the other looks terrible and was different from my preview. I asked for the proper replacement or a refund and have had nothing but the run around with "Angelie." They refuse to offer decent customer service and do all they can to pass the buck to the " manufacturer." Not one phone number to call or supervisors/ managers to speak to. I'm just stuck with the very unhelpful and opinionated Angelie.