Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
375 reviews
momence.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Momence is a platform for studios, gyms, spas, and dance schools. Put your backend admin on autopilot and get back to doing what you love most. Momence was built to help you create bespoke experiences for every single one of your customers. We help automate your manual tasks, from taking bookings, to closing new leads, to converting intros into members, to nurturing members who are at risk of cancelling. Momence is versatile yet unique to your type of business: one software that consolidates multiple softwares into an easy-to-use platform.
momence.com (momence.com) has 375 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
375 approved reviews, newest moderated first
The quick follow ups when you need to run your business and have a question. Support is on the ball.
By Heidi Van M.
Response from momence.com· Aug 10, 2026
Thank you, Heidi! We know how important it is to get quick answers when you’re running a business, so we’re glad to hear our Support Team has been there when you need them!
We’ve been going through a lot of changes recently and would never have managed without the Support Team 🌟
By Linda D.
Response from momence.com· Aug 10, 2026
Thank you, Linda! We’re so glad our Support Team could be there for you through all the changes. We really appreciate you taking the time to recognize the team! 🌟
Momence has a solution for all the problems you might encounter. They have created a very complex system that sometimes non-tech people like me, don’t use to the full potential, but Momence customer service is always there to guide and help implement the best solutions.
By Julia Q.
Response from momence.com· Aug 10, 2026
Thank you for the thoughtful feedback! We know Momence can offer a lot of functionality, and we’re glad our Support Team has been able to help you navigate the platform and find solutions that work best for your business. We really appreciate your kind words!
30 minutes, though seems short at the time, provides us plenty of information that we can absorb and follow through on. Milton was very clear with his instructions and information while also being patient with our endless questions. 30 minutes is enough to work with the information provided. Then we will be ready for the next support meeting to help with more questions. I see the value of scheduling a bunch of meetings upfront. Thank you so much.
By customer - Patt D.
Response from momence.com· Jul 24, 2026
Thank you, Patt! We're so glad to hear the session was helpful and that Milton's clear guidance and patience made a positive impression. It's great to know the 30-minute format gave you the information you needed while leaving room for follow-up questions in future meetings. We appreciate your thoughtful feedback and look forward to supporting you again!
Cyra was incredible!! She was so thorough, understanding, clear to follow and very helpful. Thank you Cyra!!
By Chloe
Response from momence.com· Jul 24, 2026
Thank you so much, Chloe! We're thrilled to hear Cyra made your experience such a positive one. We'll be sure to share your kind words with her. Thank you for taking the time to leave a review, and we look forward to helping you again whenever you need us!
Momence is by far the best out there!!! I have been trying many different booking software and none of them come close to what is possible at Momence. I run multiple reformer pilates studio's. This is so good. Great interface, easy set-up, great ux for the admin, and so many options to perfectly form you business. It is truly far beyond any competition. And the price is even better than many out there. 10 out of 10!
By L&L Y.
Response from momence.com· Jul 17, 2026
Thank you so much for the amazing review! 🎉 We're thrilled to hear that Momence has stood out after trying so many booking platforms. It means a lot that you appreciate the interface, setup process, flexibility, and value. Supporting businesses like your reformer Pilates studios is exactly why we continue to build and improve the platform. Thanks for being part of the Momence community—we're excited to continue growing with you!
The software itself is good, nothing mind-blowing, as there are heaps of limitations. and there is no tier for unlimited messages. The phone numbers they provide do not match australia regulation since june 2026 either. the costumer service in australia is useless. Try and get a helping hand during business hours is impossible. and they do not have live tech support or zoom services. Their API system is as bad as the 2000 too. for the rest, it's okay. We did 4 new onboarding and each one of the omboaridng where done wrong.
By Simone P.
Response from momence.com· Jul 17, 2026
Thank you for taking the time to share your honest feedback. We're glad to hear there are aspects of the software that work well for your business, but we're sorry to learn that your onboarding and support experiences didn't meet your expectations. We understand how important timely support, reliable onboarding, messaging capabilities, and robust API functionality are, especially for growing businesses. Your comments regarding Australian support availability and local phone number compliance are valuable, and we'll make sure they're shared with the appropriate teams for review. We appreciate your candid feedback, as it helps us identify where we need to improve. Thank you for giving Momence a try. If you're open to sharing more detail about your onboarding could be improved we're always looking for feedback. You can send this directly to at [email protected] any time.
I was having trouble figuring out how to charge a customer with applying a discount and a payment split between money credits and Venmo. Ed walked me through the process and stayed with me until I was able to verify that it all worked. Great customer service!
By Karin E.
Response from momence.com· Jul 17, 2026
Thank you for your kind review! We're so glad Ed was able to help you navigate a complex payment scenario and stayed with you until everything was working as expected. Providing patient, thorough support is something we strive for, and we'll be sure to pass along your compliments to Ed. We appreciate you being part of the Momence community!
