Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
375 reviews
momence.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Momence is a platform for studios, gyms, spas, and dance schools. Put your backend admin on autopilot and get back to doing what you love most. Momence was built to help you create bespoke experiences for every single one of your customers. We help automate your manual tasks, from taking bookings, to closing new leads, to converting intros into members, to nurturing members who are at risk of cancelling. Momence is versatile yet unique to your type of business: one software that consolidates multiple softwares into an easy-to-use platform.
momence.com (momence.com) has 375 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
375 approved reviews, newest moderated first
I got a quick response that solved my problem and answered my question
By Paula P.
Response from momence.com· Mar 27, 2025
Hey Paula! We're delighted to hear you found the response to be fast and sufficient in answering your question. We're always here when you need us. Thank for sharing! Best, Momence Communications
The support staff are easy to reach and immediately available. Always knowledgeable and our questions/ problems are solved straight away. They always go above and beyond, it makes business so much smoother!
By Hill R.
Response from momence.com· Mar 27, 2025
Hey there! We're always striving to keep response times low and interactions high quality to get you quick and easy resolutions. Our support team appreciates you sharing this feedback! Best, Momence Communications
The best software from my perspective. None of them are perfect, but I was on Mindbody a long time and when the pandemic happened I was done with them. I bounced around a few times and usually my experience was worse with other softwares. I was about to go back to Mindbody and a friend of mine recommended Momence. I was really impressed with their user friendliness for clients and their marketing capabilities. They also gave me free onboarding (the other softwares made me pay for onboarding that was useless) while Momence's onboarding was pretty seamless. They also keeping building on to the platform in new ways, without messing everything up. Mindbody did that a lot, they would change the whole software and we would have to retrain our staff.
By Jeriel
Response from momence.com· Mar 27, 2025
Hey Jeriel! Thanks for sharing! We actually launched right about then -- when the pandemic was in full swing. With businesses starting to shutter we saw an opportunity to help them keep their doors open. We've since devoted a massive amount of time and energy to build many new features that make it as easy as possible for both your end users and your staff. We're glad you mentioned onboarding! As you may know, Onboarding is included for our custom plan accounts who also benefit from a long list of features that help them automate and expand their businesses. We also make a ton of self serve content for all accounts and our support team is here to help if there's ever a question on how to use the product. Best, Momence Communications
Through the chat, my questions were answered and Jake was friendly and seemed to care about my experience. Well done.
By Yale
Response from momence.com· Mar 27, 2025
Hey there! Thanks for sharing your experience with us! We're delighted to hear you found Jake to be friendly and caring. Jake is a care bear. Best, Momence Communications
It's great to have help in the moment and Momence does a great job providing chat services.
By Leanna H.
Response from momence.com· Mar 26, 2025
Hi Leanna! We're thrilled to hear you're finding our chat services are quick to respond. With chat, our mission is to be there with great answers when you need us at moment's notice. Best, Momence Communications
Be cautious and avoid these scammers. I scheduled an appointment at their clinic, only to find it closed when I arrived. After contacting them, they are refusing to refund my money, even though I received a cancellation email confirmation from them.
By HICHAM L.
Response from momence.com· Mar 24, 2025
Dear Hicham, Thank you for sharing this feedback. We'd like to clarify that Momence provides scheduling software that businesses use to manage their appointments. While we are sorry to hear about your experience, this review describes an experience with a business using Momence -- we don't operate their facilities or control their cancellation policies. Our support team has already provided guidance on reaching the appropriate business for resolution, and noted that a refund was processed per the business's policies. As a trusted B2B software provider with strong customer satisfaction ratings, we take all feedback seriously and remain committed to quality service. Should you have any questions, please contact us at [email protected]. We are always happy to help. Best, Momence Communications
Renesmee was very prompt and helpful in answering my questions and directing me to the host of my account for those she could not access.
By Chris F.
Response from momence.com· Mar 24, 2025
Thank you, Chris! Our mission is to design a Support Experience that wows every time. We've shared your feedback with Renesmee who was flattered to receive your praise.
Momence has great customer support and continuously improves its service, ensuring it only gets better. It is a modern platform with a modern UI, designed to be a one-stop shop for your business. After a year with Momence, we are very happy with both the service and the progress. Note some features are not support in all regions yet.
By Anton M.
Response from momence.com· Mar 17, 2025
Hi Anton! We're excited to hear that after a year you're enjoying the service and that the consolidation aspect is working well for you. We're always looking for new ways to make Momence even more of a one-stop shop than it already is. You can share that feedback directly with us any time at [email protected].
