Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
375 reviews
momence.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Momence is a platform for studios, gyms, spas, and dance schools. Put your backend admin on autopilot and get back to doing what you love most. Momence was built to help you create bespoke experiences for every single one of your customers. We help automate your manual tasks, from taking bookings, to closing new leads, to converting intros into members, to nurturing members who are at risk of cancelling. Momence is versatile yet unique to your type of business: one software that consolidates multiple softwares into an easy-to-use platform.
momence.com (momence.com) has 375 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
375 approved reviews, newest moderated first
I had a great experience receiving support from Macey on chat.
By Mert I.
Response from momence.com· Oct 15, 2025
Thanks so much for sharing, Mert! We’re happy to hear Macey was able to help — we’ll be sure to pass along your kind words.
Aries was able to explain my question and broke it down in Layman's terms. (Not IT driven) Didn't give me a link to figure out the answer to my question. Awesome spontaneous and quick response.
By Rhonda C.
Response from momence.com· Oct 15, 2025
We’re so glad Aries could give you a clear, straightforward answer and make things easy to understand! Thanks for taking the time to share your experience — we really appreciate it.
Dweez was awesome! Patient, clear, thorough and covered all the bases. 10/10
By KR
Response from momence.com· Oct 2, 2025
Thank you for the kind words, KR! We’ll make sure Dweez sees your shout-out. We’re so glad the support was clear and thorough for you. 💫
Very helpful support team, responded within 24 hours and followed up to ensure everything was sorted. Very satisfied with my experience. Friendly, helpful and reliable
By Sharni V.
Response from momence.com· Oct 2, 2025
Thanks so much, Sharni! We’re happy to hear our team was quick to respond and stayed with you until everything was sorted. We appreciate you sharing your experience!
Quick, friendly, on point.
By SM
Response from momence.com· Oct 2, 2025
Thank you, SM! We’re glad we could be quick and on point for you.
If i could give zero stars… i would. The client review ‘feature’ sucks big time. I never wanted this. BUT it is built into the system. After each class, the app actively solicits clients’ reviews of the class. For you to see the reviews, you have to pay for it. You CANNOT turn this ‘feature’ off. So if a client receives a request to leave a review of the class, they assume it is from the studio. They leave a negative review - expecting the studio would follow up with the client. But since you NEVER received the review, the client is pissed off. And you acutually lose clients! Bcoz momence is greedy. They solicit reviews from your clients without your consent. And they want to charge you for it. And clients think the studio is receiving the review, expecting follow-up. Never happened. They are pissed. So you lose a client. Can’t wait for my contract to end. Moving to another provider.
By Michael C.
Response from momence.com· Oct 2, 2025
Hi Michael, we really appreciate you taking the time to share this feedback. We’re sorry to hear about your frustration with the reviews feature. We understand how important it is for client communication to feel transparent and supportive. Your concerns are being shared with our team so we can keep improving both the feature and how it’s communicated. If you’d like, we’d love to connect directly to walk through options with you in the meantime.
Helpful, speedy, resolved issue completely with guidance and clarity.
By Rebecca C.
Response from momence.com· Oct 2, 2025
Thank you, Rebecca! We’re so glad our team could resolve things quickly and clearly for you.
Jay was amazing and went above and beyond!! He helped solve my issues!
By Valued Gaia M.
Response from momence.com· Oct 2, 2025
We love hearing this—thank you! We’ll make sure Jay sees your kind words. So happy your issue was solved smoothly.
