Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
347 reviews
MollyJewelryUSSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At MollyJewelryUS, we handcraft each piece with heart and purpose—celebrating love, milestones, and individuality. We proudly offer budget-friendly materials, responsive customer support, and customizable options. Your moments deserve something with personal care, and we’re honored to be part of yours.
MollyJewelryUS (mollyjewelryus.com) has 347 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
347 approved reviews, newest moderated first
The ring came earlier than I was expecting it I believe, and the person I gave it to was very thrilled to receive it. The ring came out looking very well, and the box was soft and fuzzy so it was satisfying to feel.
By Stormer B.
I had an issue with the ring size because the method for sizing described on the website is poorly made. I tried contacting your website using the contact us email request and never got a response. I have zero interest in doing business with a company like this ever again.
By Hans
Response from MollyJewelryUS· Jun 10, 2025
Thank you for taking the time to share your feedback, and we're truly sorry to hear about your frustration with the sizing process and communication. We sincerely apologize if your email did not receive a timely response, we always strive to respond as quickly as possible and are reviewing this to ensure it does not happen again. Regarding the sizing issue, we appreciate your honest input. Based on feedback like yours, we've improved our sizing guide to make it clearer and more accurate for future customers. While we regret that we were not able to provide the experience you deserved, we genuinely value your feedback and are using it to improve.
Great exprerience!
By Simon C.
100% a scam. Do not buy from this company. Their warranty is basically useless. Owner isn't willing to help out at all. Either you like the ring and keep it or return/exchange it plus the 35% restock fee. Diss appointed in their customer service and should've known buying from this company was the biggest mistake I ever made.
By Riley
Response from MollyJewelryUS· Jun 10, 2025
Hi Riley, we're sorry to hear that you were disappointed with your experience. To clarify, all of our pieces are made-to-order specifically for each customer, which is why a 35% restocking fee applies to returns and exchanges. This policy is clearly stated on our website and is intended to help cover the labor, materials, and time invested in creating each custom piece. We understand that this may not have been the outcome you hoped for, and we truly regret that our efforts did not meet your expectations. Our team is always here to provide clarity and support throughout the process, and we welcome any questions before or after purchase.
Fast and Friendly service!
By Chris R.
The ring I got was flawless and fit perfect!
By christopher B.
10/10, ring is perfect. Came exactly as ordered. Order also arrived in a timely manner!
By MUHAMMAD J.
After asking for a downsize you guys messaged me back the next day and approved it only for me to receive the ring about 3 weeks later the wrong size, it was never changed. To make matters worse, I paid for a gemstone certificate and you phonies sent me a fake “gemological institute of swiss” card. That’s not even a real institution… and Swiss is an adjective. You can’t put that at the end of a sentence. How do I know if the $750 I spent was even on a real piece of tanzanite? I wasn’t asking for much as tanzanite is fairly affordable, but that certificate isn’t worth the paper it’s printed on. Absolutely disgusting customer service from you guys.
By Tristan R.
Response from MollyJewelryUS· Jun 10, 2025
Thank you for your feedback, and we're very sorry for the frustration caused. We sincerely apologize for the sizing issue and any miscommunication during the resizing process. If you request a size change during the production process, we will do our best to accommodate it. If we agree to make the change but fail to do so, it may be due to an oversight. Please feel free to contact us to resolve the issue. Regarding the gemstone certificate, we want to clarify that we have already discontinued our partnership with the previous certificate provider you mentioned. In light of feedback like yours, we have stopped issuing those certificates and have refunded the certificate fee in full. Please rest assured we take your concerns seriously and are continuously working to improve both the quality of our products and the clarity of our communications. If there is anything further we can assist with, we would be happy to help.
