Customer service correspondence
I asked a specific question and the chat not asked me to email my question instead so I did. I got the same generic response in email correspondence.
By Paula W.
Response from Molblly· Aug 28, 2023
Hi, We truly apologize for any frustration or confusion you've experienced with our customer service. We deeply understand the importance of timely communication, and we are very sorry for the inconvenience caused to you. We will carefully collect your situation and feedback to our account team. We're genuinely sorry that we fell short of meeting your expectations on this occasion. If you have other questions and want information in the future, we will solve them for you as soon as possible.Your satisfaction is our priority, and we're here to help in any way we can.

