MokwheelReviews of mokwheel.com

Absolutely no shipping damage, was very easy to assemble, and the obsidian is a quality built ebike. It's fun to ride. No problems with the bike. The suspension really takes the bumps well. A great ebike all around.

I have 2 Mokwheel Bikes that I ordered directly from Mokwheel. The Basalt ST 2.0 and the Slate. Both bikes are great and I am loving both of them. They are both very solid bikes and ride GREAT! I chose this brand because there was a bike shop near me that showed up on your locator for bike shops or vendors that sold Mokwheel, so it was good to know that I would have someone not too far away to work on the bikes if anything were to go wrong, that I couldn't fix myself. So far things have been going smoothly and nothing has needed repair. I hope things continue to be that way. I have shared your brand with other people because of my experience with the bike. Thank you.

Fast shipping, bikes were well protected , easy to put together, they gave extra parts and tools needed to put bikes together, bikes seem high quality. Wish I saw the part to add another battery for 199. Although battery last a long time it would be nice to have an extra battery at the discounted price. Wish odometer would keep track of total miles after I reset for each ride. Purchased Tor plus and Mesa ST Plus

Ordered a handlebar spacer ring set, they never sent it but charged me anyway. (Ironically, an additional $10 shipping fee) total waste of money. EDIT: Rating updated. Is now showing up on fedex tracking. "No tracking information available" is what was showing even several days after tracking number was sent, so pretty sure it was a fedex issue, not Mokwheel"

Netzteil defekt kurz gemailt und 2Tage später habe ich ein neues Gerät erhalten Top*****

Unfortunately, my bike randomly stopped working entirely, wouldn't even turn on. However, after contacting customer support they immediately shipped out all the necessary replacement parts and I got my bike back up and running. They didn't waste any time they got right to the issue at hand and took care of me. Fantastic customer service!

I was not compensated for this review. After logging over 700 miles on my Mokwheel bike, I can confidently say it delivers excellent performance. The pedal assist features makes commuting and daily rides smooth and enjoyable. The battery holds a strong charge. Customer service was prompt and efficient when I needed a rear view mirror replacement. While the frame is a bit heavy, the bike’s overall quality, reliability, and comfort make it a standout choice. I highly recommend it.

Had an issue with the controller and Mokwheel sent a replacement very quickly. Easy to replace and back on the road. Special thanks to Isaiah and Chad.