MoiasunReviews of moiasun.com

Do not order from this company. We had a great experience at first. My dogs loved the toys and replacement toys were fast. Then come May, U got charged and no package. I sent an email no response. I used their chat no response. Then I got a email saying I had placed another order. I was like no I didn't. The come June same thing. By this time I have contacted them every week. I canceled my subscription still trying to get ahold of someone. Then they charged me again for July even though I canceled. A total of six orders have been charged, no toys, no contact. Now have to file a fraud claim.

Was sceptical at first but at the end everything was good. Had one issue with my first toy that I have ordered but contacted them and they replaced it with not questions asked. + for customer service + for quality + for replacement guarantee

I usually don't write reviews but I think this was warranted for one. PROCEED WITH EXTREME CAUTION WITH THIS COMPANY. I purchased the BEAR, DUCK and MONKEY. for my 11yo Labradoodle. Spent over $100. They advertise that they are indestructible and offer for extra fee they will replace the item if it is. All 3 toys were destroyed in 1 hour. Plus, the insides is packed with plastic bags and cotton. This are more children's stuffed animals toys, they dog chewing toys. I emailed the company asking for a refund, took & sent pictures and did everything they asked. Even telling them the breed of my dog. Because they wanted to know. The first email response from them they offered a full refund and also offered me unreleased dog toy to replace. I declined. After I declined, they responded with, from email (copy & paste) "I completely understand, truly. I'd help you with a full refund immediately, but for that we'd need you to ship the order back to our warehouse in Portugal. I'd also suggest using a trackable service because, although it's a bit more expensive, it'll help you dispute lost packages with the carrier, which happens sometimes, unfortunately. The reason why I suggested a refund or replacement is because returning the item would likely cost about as much as, or more than, you paid for it in the first place, so you'd basically end up with a loss. I spoke to my manager earlier and he allowed me to offer you a 25% percent refund which I can process instantly, as an exception, but that's the best we can do. May I go ahead and process the partial refund now?" After several emails back and forth, I took the loss and experienced a Very poor company that has no ethical loyalty to its customers and does not stand behind their words.

Be ware! Dog chew toys do not work. Will brake in mins. They scammed me out of my money!

Waste of money. I bought two. My dogs had the first one torn apart in 12 minutes and had the second one torn apart in 18 minutes. Threw them both away and less than 20 minutes.

Terrible toys - the company uses false advertising and doesn't refund when toys don't hold up (the 'indestructible' toy I got didn't even last 5 minutes), even after agreeing to process a refund. I also left a review describing my experience on their website and it never showed up.

Bought the blue bear for my Labrador cross. She chewed holes in it quite quickly so I contacted customer service. They suggested 2 cheap plastic toys instead. I said I didn’t want the plastic toys, I wanted a replacement blue bear. They said they would send me the blue bear but I would need to pay 10 USD shipping costs. Reluctantly I paid it and they sent me the 2 plastic toys! I complained and they said it had been an error. They said they would send the blue bear but asked me to pay more shipping costs! I told them I had paid shipping costs and been sent the wrong items but they will not send the blue bear unless I pay more shipping costs. I won’t pay them any more money. The blue bear is a nice toy but don’t take any notice of their fake claims that they will replace like for like.

So, I picked up this blue bear toy from Moiasun, not really expecting much. I mean, my dog has a talent for destroying toys in record time, so I was pretty skeptical. But, here's the shocker - the blue bear is still in one piece! The first few days, I was just waiting for the inevitable - fluff everywhere, a one-eyed bear... you know how it goes. But this bear? It's like it's made of tougher stuff or something. My dog's been gnawing, tugging, and playing with it non-stop, and it's still holding up! I've got to say, I'm impressed. It's not every day you find a toy that can withstand the enthusiastic 'love' of a playful dog. Moiasun, you've got yourself a fan here. Already thinking of grabbing another one of these durable toys for backup!