Beyond frustrated with my purchase
Beyond frustrated with my purchase. Purchased a 24V F450 for my son's 5th birthday April 2025. He rode it less than 20 times in a span of 6 weeks. The toy started to become finicky when we'd use the push button to start (almost like there was a short circuit in the system) and finally stopped working altogether. I contacted customer service who had me take apart the toy and send pictures. I was told the circuit board had been exposed to water after I sent pictures. Although I can't say with 100% certainty water couldn't have gotten onto the circuit board I do know that it's parked in my garage, so I'm not sure how it would get wet. I was told I could purchase a new circuit board, but they couldn't guarantee it would work. I was also told if I live in a humid area (which I do) that that can cause moisture to contact the circuit board. I expressed my frustration via email and asked for someone to explain what about the pictures made them state the part had been exposed to water. I have not heard back and that email was sent 10/2/25. I'm really disappointed that an $800 toy would be that unreliable and was told if it's humid where you live that could be the problem. That's insane. At this point I have the toy disassembled I'm not sure I could even get it put back together.
By Anthony T.