Received what I asked for
Received what I asked for, on time, well packed.
By Ian H.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
146 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Modelux design and manufacture scale models of real buildings and infrastructure aimed at model makers, architects and the model railway community. Modelux models are distinct by the reality of their appearance. Depths and colours are highly realistic, and Modelux have developed unique manufacturing techniques which cannot be rivalled.
Modelux (modelux.store) has 146 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 101 reviews with 5 stars · Clear filters
Received what I asked for, on time, well packed.
By Ian H.
Ordered a number of kits on 24th August 2024 - supposedly dispatched 28th August 2024 on 24 hour tracked. Checked tracking today as still not received - tracking stated on 28th we’re awaiting it. Impossible to contact other than by email. No reply yet! Previously bought kits that look great however 1 kit had 2 side walls the same in a low relief kit - ie should have been opposite! E.mailed and had reply send out replacement but never received so as all good modellers do had to scratch build alternative. Excellent product just seem to be having teething product with packing and with courier service ( Royal Mail ) UPDATE - delivered today 5th Sept - free kit supplied in order for inconvenience - purely a parcel handling error
By Paul S.
These are high quality kits in a material that manages to be delicate but not fragile. Instructions are good. Packaging and delivery was efficient. I'm enjoying the build! Recooended.
By Mr F.
Very realistic and easy to construct
By Mr Kenneth D.
Beautiful products, good quality, and speedy service.
By Peter M.
Response from Modelux· Aug 27, 2024
Thank you Peter. It would be great to see pictures of the completed bridges.
Very efficient service. With a superb product.
By Dennis A.
Easy to use and navigate
By Marty H.
This is the third kit i have purchased from Modelux. The detailing is excelent and they go togeather well. It is a pleasure to do business with them. Super fast delivery highly recomended.
By Mr B.