ModecrazeReviews of modecraze.com

Response from Modecraze· Nov 15, 2024

Dear Antika, We want to emphasize that you were not charged or paid any duties. Following your notification, we promptly addressed the situation and our accounting department successfully processed the duty payment, ensuring that no duties were charged to you. Regarding the invoice you received, we acknowledge, as previously communicated via email, that there are occasional lapses in notification from shipping companies regarding pending duties. However, all duties have been settled by us. Additionally, we have provided information on our product page under the "Shipping and Duty&Taxes" section. It outlines that should you receive an invoice for pending duties, you simply need to email us a copy of the invoice and we will handle it for you. Therefore, we believe the review is unfair, given that we have taken care of the duties as stated on our website. We hope this clarifies any concerns you may have had. Warm regards, Modecraze Customer Care