www.moby.coReviews of moby.co

Response from www.moby.co· Nov 7, 2025

We’re sorry to hear about your experience, but we want to be very clear — Moby is not a scam. We’re a legitimate financial research platform trusted by tens of thousands of paying members who rely on our insights, data-driven analysis, and investment research every day. To clarify a few key points: Free Trial & Cancellation: All users can cancel their trial or subscription at any time. Cancellations must be made through the same platform used to sign up (Apple, Google, Stripe, or our website). This process is standard across subscription-based apps to ensure account security and compliance with payment provider policies. Customer Support: Our team responds to all messages sent to [email protected] , typically within 24–48 hours. If you didn’t see a reply, please check your spam or promotions folder — we’ve found that our emails sometimes get filtered there. Our Content: Moby provides much more than a “newsfeed.” Members receive access to exclusive stock research, model portfolios, investment reports, and weekly insights produced by our in-house team of analysts and financial researchers. We genuinely regret that your experience didn’t reflect what thousands of other members enjoy daily. Please reach out again at [email protected] , and we’ll ensure your account and billing concerns are handled immediately. — The Moby Team

Response from www.moby.co· Nov 7, 2025

We’re truly sorry to hear about your frustration — but we want to be absolutely transparent and correct a few misunderstandings. First, Moby is a legitimate financial research company, not a fraudulent or deceptive platform. We serve tens of thousands of paying members who rely on our independent research and market insights daily. Regarding your renewal: Our memberships are clearly stated as recurring subscriptions at sign-up, in line with industry standards and app store policies (Apple, Google, or Stripe, depending on how you joined). This ensures uninterrupted access for members who want to continue their subscription. Of course, you can cancel at any time through the same platform you originally subscribed on — and once canceled, no further charges occur. If you were charged but can’t access premium services, that’s typically caused by a login mismatch — for example, signing up via Apple or Google, then trying to access via email. Our support team can easily fix that once we confirm your account details. As for support: We reply to all messages sent to [email protected] within 24–48 hours. If you haven’t seen a reply, it’s often because our message landed in a spam or promotions folder. We’re actively improving this with our email provider to ensure smoother communication. We’d love the opportunity to resolve this quickly for you — please reach out again at [email protected] so we can restore your access or issue a refund if applicable. Moby was built to empower individual investors with quality, research-driven insights — and we take that mission, and our integrity, very seriously. — The Moby Team

Response from www.moby.co· Nov 7, 2025

Hi Sal, We’re sorry for the confusion, but it appears you may have mistaken Moby.co for another business. The phone number you mentioned (212-736-3100) does not belong to us — it’s the public number for the Empire State Building. Moby.co has no affiliation whatsoever with that number or any other business operating out of that address. To clarify a few key points: Moby.co is a legitimate financial research platform, trusted by tens of thousands of paying members. We offer a 14-day free trial exactly as stated, and users are never charged immediately unless they opt into a paid plan or sign up directly through Apple or Google (which both handle billing independently). You can cancel or manage your trial anytime through the same platform used to subscribe (Apple, Google, Stripe, or our website). Our official and only support channel is [email protected] — and our team responds to all inquiries within 24–48 hours. We’d be happy to verify your account and ensure this is resolved right away. Please email [email protected] so our team can confirm your subscription details and process a refund if applicable. We take integrity and transparency extremely seriously and want to make sure your experience reflects the professionalism our members expect. — The Moby Team

Response from www.moby.co· Nov 7, 2025

We’re sorry you feel this way, but we want to clarify that Moby is absolutely not a scam. We’re a legitimate financial research platform trusted by tens of thousands of paying members who rely on our independent stock analysis, data-driven insights, and long-term investing research every day. Moby does not sell shares or execute trades — and we’re very clear about that. We provide research, education, and model portfolios to help our members make better investing decisions on their own. Many of our reports and strategies have outperformed the broader market, and we’re proud of the results our members continue to achieve. As for support, our team responds to all messages sent to [email protected] within 24–48 hours. If you haven’t received a reply, it’s often due to spam or promotions filters, and we’re happy to follow up immediately if you contact us again. We take transparency and integrity extremely seriously — and we stand by the quality of our research and our commitment to every member. — The Moby Team

Response from www.moby.co· Nov 7, 2025

We understand your frustration, but we want to be very clear — Moby is not a fake or fraudulent organization. We are a legitimate financial research platform used by tens of thousands of paying members who rely on our independent analysis, stock reports, and data-driven insights every day. Moby is not a news outlet — we’re a research and education company that provides long-term investing insights, model portfolios, and deep-dive reports created by our in-house team of analysts and researchers. Our goal is to help everyday investors access the kind of quality research that was once only available to professionals. We’re also fully transparent with billing: all members can cancel at any time through the same platform they used to sign up (Apple, Google, Stripe, or our website). And our support team — reachable at [email protected] — responds to all messages within 24–48 hours. We take integrity and transparency extremely seriously, and we encourage anyone with concerns to contact us directly so we can help. — The Moby Team

Response from www.moby.co· Nov 7, 2025

We’re sorry to hear that those particular stock picks didn’t perform as you’d hoped — investing can be challenging, and short-term price movements don’t always reflect the long-term outlook or fundamentals we base our research on. To clarify, Moby is not a trading or get-rich-quick service. We’re a long-term research platform that provides data-driven insights, model portfolios, and fundamental analysis designed to help investors make informed decisions over time — not just in the immediate weeks after a pick is released. Many of our recommendations are based on multi-year theses, and some of our best-performing ideas have required patience before delivering strong returns. We take transparency seriously and regularly review every recommendation’s performance in our reports. Our goal is to educate and empower investors, not promise guaranteed gains — because as every investor knows, the market carries risk, even with solid research. If you’d like, we’d be happy to walk through the reasoning behind those picks and provide updates on the latest research. Please reach out to [email protected] , and our team will gladly assist. — The Moby Team

Response from www.moby.co· Jul 24, 2025

We’re sorry to hear about your experience, but we want to clarify a few important facts: 1. The Free Trial and Billing Our subscription is handled through the App Store, which manages both the 14-day free trial and the billing process. Based on our records, you were only charged after the 14-day trial period ended, not immediately upon sign-up. This is confirmed in the timestamps from the App Store’s own billing system. 2. Cancellation Process We provide a simple and accessible way to cancel at any time: Directly in the App Store (for subscriptions started via Apple) Through our website and in-app account settings (for non-App Store users) Clear instructions are available on our support page, and we’re happy to walk users through it if needed. 3. Customer Support We make it a priority to respond to every inquiry. If you reached out and didn’t hear back, it’s possible the email landed in spam or was missed due to incorrect contact info. We welcome you to follow up at [[email protected]] so we can investigate further and assist directly. 4. PayPal Dispute We understand that PayPal may have issued a refund as a courtesy if multiple disputes were filed. However, this doesn’t necessarily reflect wrongdoing on our part—only that refunds were issued outside our normal process. We always honor App Store and platform-level policies and have no ability to override or view PayPal decisions.