MobileSIMReviews of mobilesim.com

Response from MobileSIM· Mar 6, 2024

Dear Eliza, We want to reach out and extend our sincerest apologies for any inconvenience caused regarding your recent transactions. Rest assured, there will be no charges incurred as these two transactions have been voided. If you have any further questions or concerns, please don't hesitate to reach out. Your satisfaction is our top priority, and we are here to assist you in any way we can. Also, if you need to place a new Travel eSIM order, please do so. It should work without any issues. Thank you for your understanding!

Response from MobileSIM· Mar 6, 2024

Hi Linda, We are very sorry for the inconvenience. Based on the info we have, we can see you've managed to use the data included in your Travel eSIM. Does the issue persists? Do you still need assistance with anything? We'd love to help you out, so don't forget we provide 24/7 live Customer Support, so contact us anytime night or day or check out our Help Center at: https://www.MobileSim.com/help_center.

Response from MobileSIM· Mar 5, 2024

Dear Paul, Thank you for your feedback. In order to further help you out we would need the IMEI of the device you are trying to use. Please note that the Travel eSIM is a Data-only eSIM unless it specifically states under the "More Details" section on the Buy page that it also works for Voice & Text for the country you chose. In order to install your Travel eSIM, please follow these steps: - Scan the QR code with your phone's camera. The activation QR code will be available once the order is placed. (*recommended) - Or manually install your Travel eSIM by going to your phone's settings and entering the needed details. Don't forget we provide 24/7 live Customer Support, so contact us anytime night or day or check out our Help Center at: https://www.MobileSim.com/help_center.

Response from MobileSIM· Mar 4, 2024

Dear Michael, Thank you for your feedback. Please note that the Travel eSIM is a Data-only eSIM. We would like to further investigate the issue for you if data did not work. Please provide us with the IMEI of your device and do let us know if your device showed signs of connecting to a local network while trying to use the eSIM. We appreciate your business! Don't forget we provide 24/7 live Customer Support, so contact us anytime night or day or check out our Help Center at: https://www.MobileSim.com/help_center.

Response from MobileSIM· Mar 1, 2024

Dear Angela, We apologize for the inconvenience! Please let us know what kind of device you have (make and model) so that we can provide you with the necessary steps to install your eSIM. Do let us know if you wish to perform this action or if you would better opt for a refund. Here are some instructions on how to install your Travel eSIM: - Scan the QR code with your phone's camera. The activation QR code will be available once the order is placed. (*recommended) - Or manually install your Travel eSIM by going to your phone's settings and entering the needed details. Don't worry, we'll guide you through the process! (*alternatively). Don't forget we provide 24/7 live Customer Support, so contact us anytime night or day or check out our Help Center at: https://www.MobileSim.com/help_center.