MobileSIMReviews of mobilesim.com

Response from MobileSIM· Aug 27, 2026

Dear Jose , Thank you for contacting our Support Team. Please follow the next troubleshooting steps: - If you received an automated SMS with installation steps, once you connected to the local provider, please endure that you follow those steps - Turn On and Off Airplane mode and test the service. - Disable “Limit IP Address Tracking”: Go to Settings → Cellular → Cellular Data Options → Under Data Roaming you will see "Limit IP Address Tracking". - Perform a manual network selection: Disable the automatic network selections and select one of the available providers in the area: Go to Settings > Cellular > Network Selection > Disable the automatic selection > Select a different provider. Test all the available providers one by one until you find a connection. - Disable any VPN We appreciate your patience. Drop us a line if you need further assistance with this. For any other inquiries, check out our Help Center at: https://www.MobileSIM.com/help_center.

Response from MobileSIM· Jun 24, 2026

Dear Deybi , We are very sorry for the inconvenience! Kindly provide us with the following details in order to look closely into this: 1. The device you used and the make(iPhone, Android, etc.) 2. IMEI number, you can find the IMEI number by dialing *#06# on your device. We appreciate your patience. Drop us a line if you need further assistance with this. For any other inquiries, check out our Help Center at: https://www.MobileSIM.com/help_center.

Response from MobileSIM· Jun 8, 2026

Dear Patrick, We are very sorry for the inconveniences you had with our service. Please note that not all devices are eSIM-compatible, so it’s a good idea to check that your device supports eSIMs before getting started. Please follow the link below to check if your device supports eSIM. https://MobileSIM.com/how-to-use#device-compatibility If you want us to check this for you, please provide us with the IMEI number of your device. You can find it by dialing *#06# on your device. Also, note that you might not even notice that the eSIM is already installed after scanning the QR code, and that is because the eSIM will most likely be assigned a random name such as: "Travel eSIM", "Business", "Cellular Data", "Personal" or probably a different one. IMPORTANT NOTE: To download the Travel eSIM to your device you need a stable internet connection, preferably a WiFi connection. Once you start installing your Travel eSIM, do not interrupt the installation process or your Travel eSIM may not be retrievable. If you need extra assistance, we're here 24/7.

Response from MobileSIM· Feb 23, 2026

Dear Marko, We regret that you had a negative experience with our Customer Support team. We will look into the situation and address your concerns. Thank you for your feedback!