Helpful
Representative very jelpful
By customer
Response from MobileHelp· Jul 31, 2024
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Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
5,712 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
5,712 approved reviews, newest moderated first
Representative very jelpful
By customer
Response from MobileHelp· Jul 31, 2024
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Refund please Had alert 1 week Malfunction everyday Today worst 911 responders came out after I canceled false alarm I’m going with another company Betty
By Betty L.
Response from MobileHelp· Aug 2, 2024
We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We're sorry to hear that our system did not fit your needs, but please let us know if there is anything we could have done differently to earn a higher score. We would be happy to discuss alternative systems that may better suit your needs. Our Technical Support team is always happy to help, and can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family
I would give it a 5 star rating, but it was a bit confusing when I received the unit, charged it and the light went from red (needs charging) to green (completed charged) within 10 minutes, then to see the green light on the unit blinking a couple of hours later. I placed it overnight to charge and has been fine since. I have had it for approximately 3 days and I will see how it works from now on.
By Pedro G.
Response from MobileHelp· Jul 31, 2024
Thank you for sharing your feedback. If you ever have any questions or concerns please reach out.
Mark was thorough and answered all questions
By customer
Response from MobileHelp· Jul 31, 2024
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The person I spoke with was very knowledgeable about the products and the program. She made my decision easy.
By customerBarbara S V.
Response from MobileHelp· Jul 31, 2024
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Donna was affable and capable in telling me about the system. I have not received or used the system, so this review is based solely on the purchase process.
By customer
Response from MobileHelp· Jul 31, 2024
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customer serviceperson very helpful.
By customer
Response from MobileHelp· Jul 31, 2024
Thank you for sharing your feedback. If you ever have any questions or concerns please reach out.
Very informative answer all my questions
By Jake
Response from MobileHelp· Jul 31, 2024
Thank you for sharing your feedback! Others can benefit from what you have to say!