Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
5,712 reviews
MobileHelpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
5,712 approved reviews, newest moderated first
System was easy to install. Tests are easy to run. Customer seems very at ease knowing he has your system.
By Tony K.
Response from MobileHelp· Oct 13, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
It gets to the part in setting but can't link to any cellular service. No good to m e if can get anyone.
By customer
Response from MobileHelp· Oct 13, 2024
We received your review and we apologize for the issues you are experiencing with the equipment setup. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.
Not sure what going on with the blinking green .
By customer
Response from MobileHelp· Oct 13, 2024
We received your review and we would be happy to further assist with the equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help review the equipment you are currently using. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.
I ordered the device for my Mom. The process to figure out what model of device and features was made easier due to help from the sales person. The set-up of the device was easy to follow. My Mom likes the devices, it is not hard for her to use, and now we have more comfort that she now has a means to alert if there is a medical issue. I liked also that the equipment is free.
By Daryle D.
Response from MobileHelp· Oct 13, 2024
Thank you! We appreciate that you took the time to let others know about MobileHelp.
I have a bid customer long enough to give a true Review. I will say I’m a little disappointed in the customer service representative who never explained to me that the $19.95 monthly charge was just for the first year and then it would be $34.95. Not until I receive the invoice with my order was I aware of this charge.
By customer
Response from MobileHelp· Oct 13, 2024
We received your review and we apologize if the promotional pricing details were not discussed at the time of your order. This is not an experience we want any of our customers to have, as this is normally discussed at the time of the order. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. Please do not hesitate to contact our Customer Service team if you need any further assistance reviewing the billing details for your account. You can reach us directly by dialing 877-827-6207. Thank you for being the most valued part of our MobileHelp family.
I am wondering if the watch I got has a charger some where. I can’t find it anywhere.
By Erin K.
Response from MobileHelp· Oct 13, 2024
We received your review, and we would be happy to further assist with the equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help review the equipment you are currently using. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.
The experience gave me confidence in my use of the product. Everything I needed to know was shared either by the materials or the customer representative.
By Delphine R.
Response from MobileHelp· Oct 13, 2024
Thank you for sharing your feedback! Others can benefit from what you have to say.
Got what they explained I would get..I added later fall protection and they had me to test it before I hung up..Answered my questions...
By William
Response from MobileHelp· Oct 13, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
