Great customer service
Great customer service. Paula was great!
By customer
Response from MobileHelp· Sep 12, 2023
Thank you! We appreciate that you took the time to let others know about MobileHelp
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
5,712 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
5,712 approved reviews, newest moderated first
Great customer service. Paula was great!
By customer
Response from MobileHelp· Sep 12, 2023
Thank you! We appreciate that you took the time to let others know about MobileHelp
Daniel originally spent a good deal of time outlining options and answering questions. When he went on vacation, other staff reached out to me
By customerkaren S.
Response from MobileHelp· Sep 11, 2023
Thank you for your thoughtful comment! Know that we are here for you when you need us. Never hesitate to reach out!
Helpful. I don’t write reviews
By customer
Response from MobileHelp· Sep 11, 2023
Thanks for the kind words and for being a valued part of the MobileHelp family!
Daniel was very helpful and did a good job explaining everything.
By Diana
Response from MobileHelp· Sep 11, 2023
Thank you for your review of our service! Your positive words mean a lot to us!
Because I have a pacemaker, I'm limited to 2 systems. This made it impossible to negotiate a good price. Also, no one could tell me why my system was approximately $50 cheaper if I ordered it on line. I did order it from the sales person, because of the time he spent with me.
By Ger
Response from MobileHelp· Sep 11, 2023
Thank you for sharing your feedback! Our promotions are subject to change at any time and may vary between online and phone orders. We are happy to see that you were able to speak with one of our senior safety consultants for help finding the best fit for your needs. Know that we are here for you when you need us. Never hesitate to reach out!
Sales rep did a good job of explaining the options.
By Catherine
Response from MobileHelp· Sep 11, 2023
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Ben answered all my questions - service across US - no home base - cost - one item worn around neck - reds charging - lock box
By Roberta Z.
Response from MobileHelp· Sep 11, 2023
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Fast response and great customer service asked several questions and gave me what I need to make sure my mom is covered
By Debbie N.
Response from MobileHelp· Sep 10, 2023
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.