Explained clearly
Noel took time to explain the procedures to my satisfaction.
By Barbara S.
Response from MobileHelp· Sep 14, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
5,712 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
5,712 approved reviews, newest moderated first
Noel took time to explain the procedures to my satisfaction.
By Barbara S.
Response from MobileHelp· Sep 14, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
No problems. Works as intended. Fully reliable.
By Wallace M.
Response from MobileHelp· Sep 14, 2023
Thank you! We appreciate that you took the time to let others know about MobileHelp.
It works very well.
By Barbara H.
Response from MobileHelp· Sep 14, 2023
Thank you! We appreciate that you took the time to let others know about MobileHelp.
I did not make a recent purchase
By Sanford L.
Response from MobileHelp· Sep 17, 2023
Thank you for your positive review of our service and being a value part of our MobileHelp family!
Overall the company does a fine job when it comes alerting about potential falls. Since we've made an adjustment to the system (on your end), we have avoided unnecessary alerts.
By Kathleen H.
Response from MobileHelp· Sep 17, 2023
Thank you for your review of our service! Your positive words mean a lot to us!
I have not had a recent experience. I have had Mobile Help for years ans LOVE it
By Patty G.
Response from MobileHelp· Sep 14, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
It Doesn't alert the company when you fall...
By Mary R.
Response from MobileHelp· Sep 16, 2023
We received your review and we apologize for the issues you are experiencing. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.
Great service
By Sandy S.
Response from MobileHelp· Sep 14, 2023
Thank you! We appreciate that you took the time to let others know about MobileHelp.