Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
5,712 reviews
MobileHelpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
5,712 approved reviews, newest moderated first
Claire was very helpful. She explained everything very thoroughly and put me at ease very quickly. She was a delight!
By Happy C.
Response from MobileHelp· Sep 17, 2023
Thank you for your review of our service! Your positive words mean a lot to us!
Purchase was easy, hookup was easy, customer service answered all my questions, and when tested the microphone, product was replaced overnight. very efficient.
By Connie P.
Response from MobileHelp· Sep 17, 2023
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Very professional and answered all my questions
By customer
Response from MobileHelp· Sep 17, 2023
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
The lady I spoke to on the phone was very knowledgeable, professional, and extremely understanding. She understood my family's needs and was able to help and get the necklace to my mother quickly. We are hoping to continue to be happy customers
By Lynne
Response from MobileHelp· Sep 17, 2023
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
Professional service provided
By Scherill
Response from MobileHelp· Sep 17, 2023
Thank you! We appreciate that you took the time to let others know about MobileHelp.
I was so impressed with how fast MobileHelp contacted me. I was researching online and bam, Nathan gave me a call. He was very polite and informative about the company and the policies.
By Laura
Response from MobileHelp· Sep 17, 2023
Thanks for the kind words and for being a valued part of the MobileHelp family.
Samantha was awesome and very knowledgable .
By Don B.
Response from MobileHelp· Sep 17, 2023
Thank you for your thoughtful comment! Know that we are here for you when you need us. Never hesitate to reach out!
I haven't ACTIVATED MobileHelp yet because my intended USE is AFTER I recover from surgery and am ready to ride my Bicycle AWAY from home, in event I MIGHT need help when no one else is around - and I will NEED the GPS feature for EMS or such to LOCATE ME to assist. For that reason, I DO NOT want to PAY FOR 'Automatic Fall Alarm' or some of your other ADDED COST features - at least NOT until I'm READY to get out. I have Mobile Help NOW only as a STAND BY until I AM ready to do that - because I CAN'T BE CERTAIN when that will be. I DO NOT NEED it for those "I've fallen and I can't get up" TRAGIC in-the-home SCENARIOS that you ADVERTISE - my Cell Phone and CORDLESS phone work JUST FINE for that. I KNOW that you HAVE BEEN BILLING ME for those 'EXTRAS' DESPITE the fact that I HAVE NOT ACTIVATED your device. But TRYING TO FIND WHERE those EXTRA Costs are LISTED - so I can TELL YOU and MY CREDIT CARD company NOT to charge or PAY those SPECIFIC AMOUNTS seems IMPOSSIBLE. That is an ETHICAL violation, and MAY WELL be a violation of LAWS regarding CONSUMER RIGHTS. TRYING to find those, I went thru TONS of Quasi-legal and NON-detailed PROMOTIONAL GARBAGE in your 'material' - but CAN'T FIND them listed so I can tell you to CANCEL them. Do you want to PAY ME for ALL the time I'VE SPENT looking and NOT been able to FIND IT ??? It seems ALL ABOUT YOU raking in Cash, and NO CONSIDERATION for 'the Customer' !!!
By Richard N.
Response from MobileHelp· Sep 17, 2023
We received your review and we apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? Our Customer Service team will be happy to verify your account and help resolve any issues. You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, and thank you for being the most valued part of our MobileHelp family.
