Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
5,712 reviews
MobileHelpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
5,712 approved reviews, newest moderated first
I have been blessed over all the years i have subscribed to this service that i have only used it to check it is working. However,, it is a comfort to know they answer very promptly and courteously.
By Dorothy C.
Response from MobileHelp· Sep 22, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
At first we had no idea why her mobile alert was activated, I heard a voice asking if she needed help, we ran to the bedroom where her base is located and started telling the guy on the phone we didn’t know what activated it. I realized that I had been rustling through her kitchen towel drawer and she had stashed her shower alert in that drawer!! I had inadvertently pressed it without knowing what I was doing 🤦♀️. So now I know how quick your response time is and I admonished my mom about not having that alert in the shower where it belongs!!!!
By Susan F.
Response from MobileHelp· Sep 22, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
This occurred in early June of this year. I called you with pains in chest and you got the Paramedics here in record time. Thanks for handling the call from a very frightened woman so well!!!
By jcpiercy
Response from MobileHelp· Sep 22, 2023
Thank you for your comment. We are so glad we were able to be there for you in your time of need. Know that we are always here for you when you need us. Thank you for being a part of our MobileHelp family!
The gentleman who helped guide me through set-up was great!
By PAMELA J.
Response from MobileHelp· Sep 22, 2023
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
Quick to respond, kind and helpful operators and customer service reps. Gives us peace of mind that help is near.
By Mary Jo D.
Response from MobileHelp· Sep 22, 2023
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
Quick response
By mary N.
Response from MobileHelp· Sep 22, 2023
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
I live alone and feel safe.
By Pat R.
Response from MobileHelp· Sep 22, 2023
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
Every time I press my alert button there is ALWAYS SOMEONE THERE! That’s peace of mind. Those who man the customer service phones are also GREAT! I lost one piece of equipment & it was promptly replaced without hassle. And my one repair was handled promptly handles, with patience!
By Roslyn G.
Response from MobileHelp· Sep 22, 2023
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
