Thank you MobileHelp
My conversation with your agent was brief, informative and courteous.
By Anita C.
Response from MobileHelp· Sep 22, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
5,712 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
5,712 approved reviews, newest moderated first
My conversation with your agent was brief, informative and courteous.
By Anita C.
Response from MobileHelp· Sep 22, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
It just works! Gives a feeling of safety and comfort!
By Estelle O.
Response from MobileHelp· Sep 22, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
It took a full 4 minutes for an operator to answer. Totally unacceptable, thinking of changing companies
By Meryl
Response from MobileHelp· Sep 22, 2023
We received your review and we apologize for the issues you have experienced with the longer than normal response time. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve any issues. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.
Needed fix - given most recent upgrade. Received in a couple of days. Easy install (even I could do it). Clear and easy to understand instruction for install and operation. All positives with upgrade equipment! Date of experience? … a couple of months ago…?
By Chuck and Kay N.
Response from MobileHelp· Sep 22, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
YOUR QUICK RESPONSES WHEN NEEDED!!
By Vernon J.
Response from MobileHelp· Sep 21, 2023
Thank you! We appreciate that you took the time to let others know about MobileHelp.
Service was good
By Leo E.
Response from MobileHelp· Sep 22, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!
IT was great
By Judith S.
Response from MobileHelp· Sep 21, 2023
Thank you! We appreciate that you took the time to let others know about MobileHelp.
The phone representatives are always very patient, professional and friendly. All of those are important factors when you're doing something with equipment that is so very important to you and your well-being!
By Chira K.
Response from MobileHelp· Sep 22, 2023
Thank you for sharing your feedback! Others can benefit from what you have to say!