Initial excellent inquiry
Initial excellent inquiry ; also call from customer services…
By Francis R W.
Response from MobileHelp· Dec 20, 2023
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
5,712 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
5,712 approved reviews, newest moderated first
Initial excellent inquiry ; also call from customer services…
By Francis R W.
Response from MobileHelp· Dec 20, 2023
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Noel provided great service. He knows the true meaning of customer service
By Chipg
Response from MobileHelp· Dec 20, 2023
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Stuart was very knowledgeable and patient in explaining the information.
By Customer
Response from MobileHelp· Dec 13, 2023
Thank you for your review of our service! Your positive words mean a lot to us!
Samantha was very helpful in and took the time to explain the various packages. looking forward to seeing help us. Necklace and g p s system work for my aunt with dementia.
By Joni
Response from MobileHelp· Dec 13, 2023
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Gabriel was very helpful, answered all my questions thoroughly.
By Sunny
Response from MobileHelp· Dec 13, 2023
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Very seemingly open was Albert,
By customer
Response from MobileHelp· Dec 13, 2023
Thanks for the kind words and for being a valued part of the MobileHelp family.
I like the system and its capabilities, however, the salesperson said it only needed charged every 3-4 days. After receiving a low battery message 3 days in a row after charging daily, I read in the instructions that it should be charged every night. I think the sales people should know the product better.
By Don E.
Response from MobileHelp· Dec 13, 2023
Thank you for taking the time to share your feedback with us, as we strive to provide each customer with the absolute best experience. We sincerely apologize if the right expectation was not set at the time of your order. Battery life may vary based on usage, and we recommend charging mobile units overnight to ensure a full charge throughout the day. Your safety is our top priority. Please do not hesitate to contact our Technical Support team should you have any questions or concerns about equipment. Representatives are always happy to help. You can reach us at 877-827-6207.
Very nice, knowledgeable lady, Dina, that answered all my questions and patiently listened to my concerns. Explained all the options etc. Appreciated her.
By Carolyn from C.
Response from MobileHelp· Dec 20, 2023
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!