Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
5,712 reviews
MobileHelpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
5,712 approved reviews, newest moderated first
My friend fell at home & was by herself My son recommended I get a mobile help button since I live alone. I called & I feel better about having the button.
By MARY H.
Response from MobileHelp· Feb 11, 2024
Thank you for sharing your feedback! Others can benefit from what you have to say.
Donna was very helpful on the phone.
By JK
Response from MobileHelp· Feb 11, 2024
Thank you for your review of our service! Your positive words mean a lot to us!
Mathew was Awesome. Very through, articulate, and patient with us. Couldn't have been any better.
By chris
Response from MobileHelp· Feb 11, 2024
Thanks for the kind words and for being a valued part of the MobileHelp family.
I am waiting in my Moms money to come in to get her account set up. Was offered a deferred payment. Something went wrong and they took the entire amount which is putting me in a financial bind for now...they were supposed to call me back with a solution after they spoke to a Supervisor and said it would be like 30mins....it's now been 2 hours. And again I'm in a financial bond and you all have the money. This is not a great way to start this experience.
By customer
Response from MobileHelp· Feb 11, 2024
We have received your review and we apologize for the inconvenience with the payment for your order. This is not an experience we want any of our customers to have. We are glad to see that you received the callback from our safety consultant with the update about your order. Please do not hesitate to get back in touch with us if we can be of any further assistance. Thank you for being the a valued part of our MobileHelp family.
Bill made the process easy. Answered all our questions and very pleasant.
By Michelle M.
Response from MobileHelp· Feb 11, 2024
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
The representative spoke english fluently which made the whole process easy. He answered my questions easily - didn't speak very rapidly. I was all set in a matter of minutes. Very satisfied with how it went. Mo Kristensen
By Mo K.
Response from MobileHelp· Feb 11, 2024
Thank you! We appreciate that you took the time to let others know about MobileHelp.
Samuel was very helpful and answered all my questions, even when I interrupted him. I can't wait to get my unit and begin having my pendant around my neck.
By customer
Response from MobileHelp· Feb 11, 2024
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Paula was very patient & helpful. It took me a few weeks to make a decision & I didn’t feel rushed. She explained everything several times.
By Peter Pot P.
Response from MobileHelp· Feb 11, 2024
Thank you for your review of our service! Your positive words mean a lot to us!
