Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
5,712 reviews
MobileHelpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
5,712 approved reviews, newest moderated first
Keeping us updated and explaining all aspects of our system. Well done
By customeral R.
Response from MobileHelp· Apr 9, 2024
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Noel was awesome! Informative, understanding, helpful.
By Bryan
Response from MobileHelp· Apr 9, 2024
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
I WAS TOLD WHEN I BOUGHT THIS SERVICE ,THAT IT WOULD BE EASY TO PLACE THE LOCK BOX ON DOOR,THIS WAS NOT TRUE. I LIVE IN APARTMENT BLDG. WHICH TOLD ME I COULD NOT DEFACE THEIR DOOR.THIS DOOR DO NOT HAVE THE KNOB THAT YOU COULD HANG THE BOX ON.SO I AM OUT OF LUCK.I TRIED TO TELL THE MAN THAT SOLD ME THIS SERVIC .
By PAUL R.
Response from MobileHelp· Apr 9, 2024
We received your review and we are sorry to hear that you have cancelled your account with us. Please let us know if there is anything we can do to regain your trust, and continue to keep you covered in the future. You can reply to this message privately with your phone number and we would be happy to give you a call for further assistance. You can also reach us directly by dialing 877-827-6207. We look forward to speaking with you soon.
Representatives very courteous and concise.
By Willie W.
Response from MobileHelp· Apr 9, 2024
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
It was very difficult to get the device in an operating mode. One device determined to be bad, (actually had EMS arrive because tech support couldn't get the device to cancel!!!. Replacement device was sent and received...tech support disconnected before completing setup. I called back and requested to speak with a supervisor. Still waiting. Then while device was just sitting on the table..."fall detected" alarmed and when I depressed the button to cancel the alert, it wouldn't cancel. Luckily I received a call from dispatch asking if we needed help, before an ambulance was sent again. When and if I am able to speak with and get this system setup will determine if we keep it or send it back.
By SG
Response from MobileHelp· Apr 9, 2024
We have received your review; we are happy to see that you have been staying safe and that this was only a false alarm. But we certainly apologize for any inconvenience the incident has caused you. We are also glad to see that you have already spoken with our Technical Support team regarding a replacement unit. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.
Richard listened to my needs and offered solutions.
By AnnNJ
Response from MobileHelp· Apr 9, 2024
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Mark was great to work with, was patient and understanding of my questions and concerns. Wonderful experience ⭐️⭐️⭐️⭐️⭐️
By customer
Response from MobileHelp· Apr 9, 2024
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Mission accomplished. New to mobile help. Agent, Michael, was extremely helpful and without sale pressure. Patient and knowledgeable. A pleasure to resolve my previous company.
By Seen
Response from MobileHelp· Apr 9, 2024
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
