Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
5,712 reviews
MobileHelpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
5,712 approved reviews, newest moderated first
Bill was wonderful walking us through the sign on process and answered all of our questions. Bill was extremely nice!
By customer P.
Response from MobileHelp· Apr 26, 2024
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Representative very nice useful and knowledgeable
By Bonnie S.
Response from MobileHelp· Apr 26, 2024
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Explaining the products and services from the representative was easy and simple.
By Thomas S.
Response from MobileHelp· Apr 26, 2024
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Paula was great, she explained everything in detail and made sure me and my husband understood how the system works.
By Laura O.
Response from MobileHelp· Apr 26, 2024
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
A week later and still no mailed device
By AH
Response from MobileHelp· Apr 29, 2024
Hi Amie. We received your review and we apologize for any inconvenience you have experienced with the delivery of your system. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.
Someone forged my signature on doc sign
By Marsha R.
Response from MobileHelp· Apr 24, 2024
Hi Marsha, We received your review and we apologize for any inconvenience you have experienced with Docusign. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. Please note that we will never forge a signature without authorization. However, docusign will have your name pre-loaded to make the signing of the document as easy as possible. We want to make sure you continue to receive excellent service. You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.
she was very helpful and answered all my questions
By Adam D.
Response from MobileHelp· Apr 26, 2024
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
I received my unit today (on expected date) and got it setup. One problem I had was getting the lock box to open but a Customer Service gentleman walked me through an alternate method. Another was going through the test action where I ended up with a Help Wanted operator who resolved my mistake. Hope to do better next time.
By Gottlieb K.
Response from MobileHelp· Apr 26, 2024
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
