Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
5,712 reviews
MobileHelpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
5,712 approved reviews, newest moderated first
The sales representative Brandy was very helpful & efficient. She clearly explained the product & service. I would recommend Mobile Medical Alert.
By Susan P.
Response from MobileHelp· May 13, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
I based my score on score on the first representative I talked to Scott He was extremely helpful and informative. Answered all my questions and I signed up for your premium plan.Loved his compassion and could understand him completely. He's a great asset to your company.
By Rebecca
Response from MobileHelp· May 13, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
AJ was very helpful.
By customer
Response from MobileHelp· May 13, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Customer Service gentleman was most helpful, explaining everything clearly, from beginning to end of our conversation.
By Renee
Response from MobileHelp· May 13, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Prompt delivery of product ordered. Easy setup and confirmation of connection with Mobile Help.
By customer
Response from MobileHelp· May 13, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Everyone was very helpful and courteous in answering questions and getting started!
By Brian W.
Response from MobileHelp· May 13, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
My family decided to go with another company. We recieved the device but with no instructions for set up. It was a sunday when my sister called customer service. No tech support on weekend. That was 2 strikes and we didn't have the device set up. Canceled immediately. At mobile help i spoke with several people to explain service and very pleased with their knowledge of device and the service provided. The device arrived in 2 days with instructions and tech support is available 24/7. Also the device comes with a lock box for the house key. Thank you mobile help.
By No N.
Response from MobileHelp· May 13, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
very helpful and polite. Took the time to explain everything and wasn’t a pushy salesperson!
By Margaret M.
Response from MobileHelp· May 13, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
