Scott spoke clearly in English
Scott spoke clearly in English. He was concise and informative
By Rebecca G.
Response from MobileHelp· Jun 6, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
5,712 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
5,712 approved reviews, newest moderated first
Scott spoke clearly in English. He was concise and informative
By Rebecca G.
Response from MobileHelp· Jun 6, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Very helpful and knew what she was talking about and did not give us a runaround
By customernelda K.
Response from MobileHelp· Jun 6, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
The process in researching for a home care medical alert company for a family member is daunting…I persevered. Through my research, many calls and in between my work schedule, my due diligence efforts chose Mobile Help. The safety consultant whom I worked with is Mr. Elan. Mr. Elan was forthright and helpful in answering all my questions and concerns. We are looking forward in receiving our medical alert system that covers ALL bases in TWO days (at no extra cost, and we live in Hawaii!) to give the “piece of mind” that our family needs. Mobile Help is the one! Mahalo nui loa Mr. Elan and Team Mobile Help!
By Jodi L.
Response from MobileHelp· Jun 6, 2024
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Samantha did a great job explaining the systems and cost options
By John T.
Response from MobileHelp· Jun 6, 2024
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
All was exactly as described except shipping. The devices were supposed to be shipped immediately, but it took days to get them in the mail.
By Joan
Response from MobileHelp· Jun 6, 2024
We received your review and we apologize for your order not arriving as scheduled. Our records indicate that it did ship with free expedited delivery, however, the carrier experienced a shipping delay beyond our control. We were glad to see the tracking information updated and confirming delivery of your package. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we are sorry that you experienced anything less. Please do not hesitate to contact us directly should you need any further assistance with the equipment or your account. You can reach us directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.
I researched the options before choosing Mobile Help and satisfied myself as to the company's reputation and reliability. The agent I spoke to today was courteous and patient and explained things to my satisfaction.
By customer
Response from MobileHelp· Jun 6, 2024
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
My experience was excellent. A guy named Bill helped me and explained everything. He was very nice and extremely helpful.
By Christine P.
Response from MobileHelp· Jun 6, 2024
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
All questions answered. All expectations met.
By M N.
Response from MobileHelp· Jun 6, 2024
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!