Great service so far
Great service so far
By Bill
Response from MobileHelp· Jul 15, 2024
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
5,712 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
5,712 approved reviews, newest moderated first
Great service so far
By Bill
Response from MobileHelp· Jul 15, 2024
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
When device was order you said we would get it in 3-5 days then after not arriving you said it wouldn’t be shipped for 10 business days on July 12 but they would overnight it since we were told the wrong information then they
By Brian L.
Response from MobileHelp· Jul 15, 2024
We received your review and we apologize for any unexpected delays with delivery of your order. This is not an experience we want any of our customers to have, and it is normally an expectation we set before processing any payment. Depending on the payment method chosen, there may be a required 10 business day hold period for processing the transaction before the order can be shipped. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we are glad to see that you were able to connect with our Customer Service team for help resolving this issue. Please do not hesitate to contact us if you need any further assistance. You can also reach us directly by dialing 877-827-6207. Thank you for being the most valued part of our MobileHelp family.
Donna was great...she explained everything to me perfectly
By customer
Response from MobileHelp· Jul 15, 2024
Thank you! We appreciate that you took the time to let others know about MobileHelp.
Thank you Matthew for all the detailed information and excellent service! Many thanks-happy customer 😊
By customer
Response from MobileHelp· Jul 15, 2024
Thanks for the kind words and for being a valued part of the MobileHelp family.
Aaron was polite and clear. He was Helpful and gave me precise instructions, guidance and suggestions. This system Will give me peace of mind.
By JustAnswer C.
Response from MobileHelp· Jul 15, 2024
Thank you for sharing your feedback! Others can benefit from what you have to say.
Scott was very nice and helpful. He listened to my every need and want. Fast and effective. Thank you.
By Teresa
Response from MobileHelp· Jul 15, 2024
Thank you for your thoughtful comment! Know that we are here for you when you need us. Never hesitate to reach out!
The sales lady was thorough and patient
By Bob
Response from MobileHelp· Jul 15, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Matthew was extremely professional, detailed, friendly, and knowledgeable. He made the experience an extremely good one.
By The Rev. V.
Response from MobileHelp· Jul 15, 2024
Thank you for your review of our service! Your positive words mean a lot to us!