M&K GrillsReviews of mnkgrills.com

Wycliffe 137, Irvine, California

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The Fair Hearing score

2.8/ 5

Poor

22 reviews

M&K Grills2.8Poor

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About M&K Grills

M&K Grills is an Irvine, California retailer of built-in BBQ grills, outdoor kitchen cabinetry, patio heaters, and outdoor living products. We work directly with leading manufacturers to offer competitive pricing, ship nationwide, and help customers with custom and special orders, from choosing the right grill for their space to coordinating with the manufacturer on delivery. Questions before or after your order? Our team is at [email protected]. Shop at www.mnkgrills.com.

M&K Grills (mnkgrills.com) has 22 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.

Also known as: mnkgrills.com
Website: mnkgrills.com
Category: Furniture Stores
Location: Irvine, California
Listed on The Fair Hearing: 2026

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May 14, 2020

Awful experience thus far

Awful experience thus far. Ordered a patio set from them for almost $2,000 that shows as being in stock online, with 10 more available no less. When I emailed about the status of my order, they (Steve) emailed back right away stating my order would be shipped in 24-48 hours. The next day I get an email that makes NO sense, stating they MIGHT NOT have what I ordered and to please let them know what I want to do. Huh? Horrible communication, which was made worse by initially thinking it was great communication, and getting my hopes up that I would get my table and chairs soon (I ordered and received an umbrella and base from elsewhere based on thinking I had a table and chairs on the way). It said if I ordered within 24 hours, I would have my table and chairs by May 18. It's May 14, and they haven't shipped yet, and it's looking like they might not. And yet, they are STILL showing online that they have these available. They are taking people's money for stuff they don't have:( Very disheartening and infuriating, especially right now. I just hope I get my money back pronto w/o having to raise to much of a fuss if they don't ship what I ordered. Will update this if I get my stuff and/or a prompt refund.

By Jacqueline L.

Response from M&K Grills· May 22, 2020

Hello Jacqueline, Thank you for taking the time to review us on Trustpilot, we do apologize for all this hassle and truly appreciate your valuable and honest feedback. The issue was due to communication with the manufacturer, our system is tied to their warehouses and updates quantities automatically. After discovering the issue we sent the 'MIGHT NOT' email to all of our customers to update them on the stats of the issue. The delivery estimate date was true for grills only and not Hanover products, we already updated our website to note this info on all Hanover Product pages, I hope that helps clarify the situation. We care about you as a valued customer, please help us make it up for you and let us know what can we do to make it up? Warm Regards, M&K Grills