Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
638 reviews
Men's Luxury OutletSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
High-end items at affordable prices.
Men's Luxury Outlet (mlo.shoes) has 638 customer reviews on The Fair Hearing, with an average rating of 2.0 out of 5.
638 approved reviews, newest moderated first
Hello my name is Travis and I'm reside in Las Vegas Nevada. I'm an extreme athlete in these shoes absolutely made me feel safe and secure for my next jump. Love the quality love the feel can't wait to have more in my collection of footwear. Fast customer service easy shipping easy delivery. Keep up the great work.
By Travis H.
Response from Men's Luxury Outlet· Aug 19, 2020
Thank you Travis, you rock!
I wanted to order from this site but I had a second though so I came here to read the reviews So I changed my mind bcos I see a lot of people complaining about so much delays and someone even said their order was cancelled after 3 months of waiting which is damn crazy , well when I see good reviews in the future I will give it a try but not anytime soon ...
By Prince Padin A.
Response from Men's Luxury Outlet· Aug 19, 2020
Hey Prince, Hope you are doing well. I really don't want to flag this as we do our best to reply to every complaint and improve our brand. However, there is not much I can do here. You gave us a bad review simply because others did -- you aren't even a customer. Totally understand the hesitancy to purchase, it's a legitimate reason while we figure out our growing pains, but to leave a bad review when you haven't bought is disingenuous. We get hundreds of orders daily and have very few unhappy customers. I would appreciate it if you removed your review since you haven't bought from us.
I ordered a pair of the supposed “Pan African colored sneakers on August 1st, after the company appeared on my Facebook feed of black owned businesses. I was amazed, and ordered right away. On August 8 I got a shipping notification, but when you use their “tracking number” it constantly redirects you to their webpage with no link to USPS or any other US based carrier. After emailing their support 11 days in low and behold, the agent finally informed me all shipping and manufacturing occurs in China. Don’t be fooled by the excuse US shipping is delayed due to Covid. In my business I’ve been using the three big carriers UPS, FedEx, and USPs (the carrier they claim to use).) Haven’t had one delay over 1-2 days max (this is even listed on their webpage). They claim to have a partial black owner (who isn’t listed on their website strangely) but show up as if they are social justice pioneers. I got bamboozled trying to support small business and not one email response, or solution has been given to justify their lies. If you read their Return/Refund page on their website, you can spot foreign typed errors or language a US based company doesn’t use like the overuse of the word “Kindly”, as well as them stating returns will arrive at their US WAREHOUSE, something an actual US based company doesn’t mention, or let their web designer overlook. Like George W. Bush said, “Fool me once shame on you, fool me, and I can’t be fooled again” 😂
By Derrick H.
Response from Men's Luxury Outlet· Aug 18, 2020
Hey Derrick, Edited: Thank you for the call Derrick and for the feedback -- we will be implementing the changes to our communication immediately. Prior answer----------------------- We are partially black owned, we also have an owner who is part of Forbes 30 under 30. All these things are easy to prove. That being said, issues with delays are super common place even for our shoes that are warehoused here in the US. We try to limit these delays but with Covid spreading super fast, some companies and industries are more affected then others. To your point around the term "kindly" dialect is varied in different parts of the US, but we would love to get your feedback on any typos.
I have been waiting for my package for atleast 16 days now I ordered 2 shoes and it never got back 2 me nor has it even shipped yet I check every day I will never order from this company again trust me just stick 2 the bigger shoe company’s like Nike or etc at least they keep u updated🤷🏽♂️ It’s my fault tho for trusting this company tho I learned my lesson order number is #MLO16483
By King M.
Response from Men's Luxury Outlet· Aug 17, 2020
Hey! I'm so sorry you are having this rough experience waiting for our shoes. As you know, Covid is picking up in the US again, but that's no excuse for excessive delays. I'm going to call you and see if we can resolve this for you today -- were you able to reach our solutions team already?
Shoes are very nice and super comfy. Also I would like to appreciate the communication with the staff - their responses were always prompt and helpful.
By Consumer
Took a while to arrive, but the shoes were awesome!
By Adam D.
If I could give this company a negative star I would!! Starting ton think this is a fake company. It's been after 11 days and a haven't received my shoes. Tracking is very unclear and misleading. Buyer beware!!!! Purchase elsewhere!!!
By AMG
Response from Men's Luxury Outlet· Aug 11, 2020
Hey AMG, can you please provide your order number? We will do what we can to get this expedited but we share on our website that orders take 14 business days to ship due to covid. Believe it or not but Covid is still greatly affecting the world (especially the US). Best,
Don’t bother with this company! Shoes came damaged, they then told me I would not receive a refund... after a lot of back and forth they finally said they’d provide the refund and for me to send back the shoes with tracked delivery. Paid £18 for tracked delivery for them to then change their mind and say they won’t provide the refund nor would they reimburse the £18 to send them back!!
By Joshua
Response from Men's Luxury Outlet· Aug 11, 2020
Hi Joshua, we are so sorry this happened to you! If you could please provide me with your order number, we will go ahead and arrange a refund for you. In addition to sending you a new replacement pair of shoes. We will ensure this gets to you in a timely manner. If you have any questions in the meantime, please feel free to reach out to me.
