ordered a pair of shoes for my daughter…
ordered a pair of shoes for my daughter for her Christmas gift. I am yet to receive it in almost 4 months. No email from the merchant to advise me of the delay
By Harold O.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
638 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
High-end items at affordable prices.
Men's Luxury Outlet (mlo.shoes) has 638 customer reviews on The Fair Hearing, with an average rating of 2.0 out of 5.
638 approved reviews, newest moderated first
ordered a pair of shoes for my daughter for her Christmas gift. I am yet to receive it in almost 4 months. No email from the merchant to advise me of the delay
By Harold O.
It’s going on a month and I still haven’t received the shoes. Bought shoes from here before and the experience was better but this time has been really bad.
By Daryl G.
What went wrong is that I never received my merchandise. This is my last cry out for help. After that I'm taking it to my social media platform.... Sincerely Stancini...
By Stanley Y.
My last order never showed up. Company requires it be missing for 90 days before they will issue a refund or replacement. Im ay 112 days. Had to threaten company with FTC and BBB complaints to finally get my refund. Shoes are amazing if they ever show up
By Robert D.
I still didn't receive my order
By Scott V.
It's been a over 5 weeks, still no shoes
By TM
If I could submit a negative rating for MLO shoes, I would. I ordered shoes for my daughter in July 2022 and after 8 months of false tracking information, refusing to provide any proof of shipping the product and refusal to refund the purchase price, the company has now given me a false claim of delivery. DO NOT give this company your business. It is fraudulent.
By Annelies B.
What everyone else who gave a 1 star (or less of that was possible). No one calls, only emails (and THAT AFTER YOU AS THE CONSUMER REACH OUT) With some of the same jargon bull$!#@. The order has been shipped so no refund is available. They must be the first company with a shipping warehouse on Jupiter. 2 pairs ordered late Nov 22; I received one, but my grandson didn't like them. TWELVE DOLLARS LOST IN RETURNING THEM. STILL no receipt of the 2nd pair, AS WELL the FREE" pair that was offered. I just want my money back. This seems worth a class action lawsuit.
By Tami B.