They need to put some ketchup on the…
They need to put some ketchup on the hot dog shown in the commercial between innings. It's all mustard now.
By michael M.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
277 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Major League Baseball is a professional baseball organization.
MLB (mlb.tv) has 277 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
277 approved reviews, newest moderated first
They need to put some ketchup on the hot dog shown in the commercial between innings. It's all mustard now.
By michael M.
Total waste of money. Horrible customer service from another country apparently as there is a lack of understanding when calling. I am in AZ and have a T-Mobile Home router that they shipped me from IL. Thus all Chicago games are Blacked out. MLB solution is for me to CALL IN EVERY GAME I WANT TO WATCH AND GET AN ACCEPTION! Wait 30 minutes to reach someone and 30 minutes to explain. They have tried to fix it 3 times and keeps blacking out. This MLB package is a total Joke. Don't throw your money away.
By Gordon S.
I have had an MLB.tv subscription for a while now, and I was worried when I heard ESPN was taking control. I was 100% absolutely right. I canceled my subscription. I am trying other sites to get my baseball fix. I will update when I find something worthwhile.
By Paul
I have two issues. One, almost every night the video feed works well until about the 8th inning and then it freezes up for a while, starts again, then freezes up for a while. The MLB app is the only app that I experience this with. Two, I choose to listen to the radio feed which sometimes is synched perfectly and sometime is as much as 5 seconds off. I can do a better job by silencing the sound n my TV and turning on my radio. The MLB app is a very second rate operation.
By Mark A.
We paid for a Mariners subscription and it specifically states that there are no blackouts unless it is a nationally broadcasted game. All of the sudden we’re getting blackouts for not nationally broadcasted games and all I can get for support is an AI telling me that now all the sudden we’re getting can’t watch any Mariner game in our area. WTAF?
By Kerensa W.
Completely unethical. You buy a team season to watch and can't even watch it! What a joke!!!
By John
Over priced for the streaming quality. App randomly crashes at least once a game weather using any of our firesticks or lg smart TV. Have 1 gig fiber internet, no other apps have issues like this does, and its the one we pay the most for.
By Tyler
Horrendous customer experience. Shameful
By Ryan W.