Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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111 reviews
mitzi.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Well-designed, well-made, well-priced lighting has been, well, non-existent … Until now! We believe lighting should be beautiful and made from premium materials, but who says that has to cost you a fortune? Mitzi was founded in New York’s Hudson Valley with a goal to thoughtfully craft high-design lighting and make it highly attainable.
mitzi.com (mitzi.com) has 111 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
111 approved reviews, newest moderated first
Fast delivery, great product, good discount! A+ company in every way!
By Debbie
Response from mitzi.com· Jul 5, 2023
Hi Debbie! We appreciate your kind feedback, and we hope you enjoy your beautiful new lighting! See you on your next lighting project! Cheers!
It's been over a month and my order still hasn't shipped nor have I received any updates on the order.
By customer
Response from mitzi.com· Jul 5, 2023
Dear Kate, Thank you for your feedback. We sincerely apologize for the issues with your order. Mitzi has made the below updates to comply with the recent announcement by the Department of Energy banning the sale of incandescent screw base light bulbs as of July 31, 2023. These updates impact your recent order. Unfortunately, these regulations are out of our control, but we do apologize for any inconvenience as we always strive to keep our customers happy and informed! • To comply with DOE federal regulations, we have redesigned and are currently testing our extended LED bulb assortment. • All bulbs sold by Mitzi on or after August 1, 2023, will be ENERGY STAR and Title 20 and 24 compliant. • Also, starting on August 1, bulbs will no longer be included with Mitzi fixtures. • Mitzi will sell our current inventory of bulbs through July 31, 2023. However, once the banned bulbs are depleted, they will no longer be available for sale. Love & light, The Mitzi Team
This item never shipped I ordered over 2 weeks ago and have reached out to customer service but never heard back.
By Sara K.
Response from mitzi.com· Jul 5, 2023
Hi Sara, Thank you for your feedback! We sincerely apologize for the issues with your order. Mitzi has made the below updates to comply with the recent announcement by the Department of Energy banning the sale of incandescent screw base light bulbs as of July 31, 2023. These updates impact your recent order. Unfortunately, these regulations are out of our control, but we do apologize for any inconvenience as we always strive to keep our customers happy and informed! • To comply with DOE federal regulations, we have redesigned and are currently testing our extended LED bulb assortment. • All bulbs sold by Mitzi on or after August 1, 2023, will be ENERGY STAR and Title 20 and 24 compliant. • Also, starting on August 1, bulbs will no longer be included with Mitzi fixtures. • Mitzi will sell our current inventory of bulbs through July 31, 2023. However, once the banned bulbs are depleted, they will no longer be available for sale. Love & light, The Mitzi Team
Do not buy. The fixtures have incandescent lights they are discontinuing. New LED bulbs are $34 each!!! This is $544 in new bulbs to make them all match by replacing all 15 in the fixtures I bought. They should send me these for free. Misleading to say they include bulbs. I cant believe I wasted $2500 on these lights for my brand new home. Bulbs blow. No one will replace them. $18 each per bulb!! Lights are beautiful but the bulbs blew out immediately the same week they were installed in several of the Meadow lighting fixtures in my new home. Installed by a certified electrician too. While I bought them from Overstock they pointed me to the Manufacturer Mitzi who had also pointed me back to Overstock. Still no one has agreed to send me new bulbs. Infuriating bc I put the Meadow fixtures throughout my home and spent over $2500 only to have light w bulbs out. Horrible. Terrible customer service.
By Tracy C.
Response from mitzi.com· Jun 26, 2023
Hi Tracy, Thank you for your feedback! We sincerely apologize for the issues with your order. We would love to make this right for you. Please look out for an email from us soon. Love & light, The Mitzi Team
I have emailed twice regarding my order. I ordered my lamp on 5/30/2023. I have not received it, nor do I have a tracking number or the carrier name. I am very dissapointed
By customer
Response from mitzi.com· Jun 12, 2023
Dear Customer, Thank you for your feedback! We sincerely apologize for the issues with your order. We would love to make this right for you. Please look out for an email from us soon. Love & light, The Mitzi Team
Mitzi has excellent customer service and great sales . Their lighting styles are perfect for my renovation . Five STARS always !
By customer
Super easy for my electrician to install. I love this fixture! Looks great along my sloped ceiling. Unfortunately, I received a damaged glass globe. When I asked for a replacement, I was sent an entirely new fixture. This was generous but now I have an unusable fixture due to a broken globe. A replacement globe would be great so that this fixture does not go to waste!
By Carli D.
I ordered the wrong size light bulb and wanted to exchange them. No one replied to my contact form or my phone call to Hudson Valley. The worst customer service ever!!
By Julie
