Mitek SystemsReviews of miteksystems.com

Absolutely hopeless system. Instructions just say 'move slowly to place face in circle'. No combination of movement, distance or lighting makes anything happen, it just sits there and prevents getting any further through verification.

Our broker (Hargreaves Lansdown) now uses this system periodically to collect a form signed by two of the Trustees (of whom I am one) that none of the Trustee details has changed. So, I duly uploaded the signed form to be told subsequently by Hargreaves Lansdown that one of the two Trustees had not signed the form they had received. I had kept a copy on my computer which showed both signatures and the dates of each signature. When I rang Hargreaves Lansdown, they looked at the form on their systems which suggested that neither of the Trustees had signed! However, they confirmed that the dates of each signature were visible to them!! Their suggestion - send the form by post instead. Welcome to the 21st century Mitek-style!

Inappropriate. Unethical organization forcing you to do unnecessary and intrusive scans of face and documents in coordination with your bank. You can’t carry on doing basic banking without complying. Very sad to treat people this way. Over 50 years of banking and first time this is being enforced. Tyrannical.

Would give it -5 stars if I could.. Got rejected for credit card despite id docs being absolutely fine. Natwest are losing a lot of business from this aweful system!!

Every time I did upload the document as requested by NatWest it keeps saying you need different doc. The doc uploaded is the original doc.

Possibly the worst thing I've ever had the displeasure of using. Literally doesn't work for the one thing it should work for. How do we give negative scores?

Absolute garbage

Absolute rubbish