Mitek SystemsReviews of miteksystems.com

I would give zero stars if I could. Terrible experience. Video I.d experience just didn’t work despite several attempts. I wear spex, and I have to remove them…so..how do it read the on screen details ? This is badly done. It discriminates against people with limited eyesight . I decided to cancel my total investment with Nat west. Serves them right . If you want our money, have a system that works. A disgrace.

Have they been hacked? Applying for ISA have uploaded both passport and driving licence 3 times since Tuesday and although I have been advised they are 'processed' I have been asked for this info again by Natwest today. Mitek/Natwest don't seem to be in control of their systems. I now don't trust that it is safe to give them any ID details.

This is is a classic example of a purely automated system that didn't work. It gives purely binary responses, so if you don't have exactly what it needs or it cannot read the documents it will just come back with the same request for more information.... I tried contacting Nat West but the complicated maze of options and endless waiting designed to stop you from ever talking to a human meant I eventually just gave up. Comically, with no way to cancel the application, I then had to endure the same daily e mails asking me for more information until it all finally just timed out. Frustrating and ultimately failed. Reading these other reviews I can see I wasn't alone.

Awful system that makes it almost impossible to upload and take photos of documents on a phone. The only way you can make it work is by going into settings and setting the webpage zoom to 50%, this allowed me to click the button to take a picture.

Zero stars if I could! Thanks to Mitek ID rejecting my valid driver's license I'm completely blocked from opening a NatWest or Ulster Bank bank account (unless I pay for another form of ID they can summarily reject?). I'd urge businesses that actually want legitimate customers to avoid this 'service' like the plague.

Tried verifying my identity for a nationwide bank account and the system is absolutely awful. It doesn’t let you actually upload a photo if you try doing it through your mobile phone as the page gets suck and you cannot scroll. I would rather wait for my details through the post than give my biometrics to these incompetent imbeciles!! Would give 0 stars if possible. Avoid at all costs!

This is the second time my application is rejected by Natwest through Mitek. The forms I uploaded (the Mitek asked for) were PDF files directly downloaded from NATWEST’S own app! Kept saying I should provide clearer documents, when I didn’t even take pictures. I uploaded what I downloaded from Natwest! Natwest is pathetic for using such an incompetent service like Mitek. Mitek will cost Natwest many customers.

Cant believe Natwest use this for opening accounts, hopeless! That's two accounts our family won't be opening with the bank.