mishimoto.comReviews of mishimoto.com

Bought Mishimoto radiator for f350 leaking at bottom junk. They do not stand by products Autozone has better warranty. Do not recommend them for any parts customer service could not even look up serial number and tell who bought I call BS in my profession venders can see I bought a serial numbered equipment from 20 years ago

The worst customer service and products I have ever come across. Purchased lugnuts that said they were 19’s. Some were 19’s some weren’t. Had to buy a lugnut extractor set and try to wrench them out of my spacer (which damaged it a little). When I complained and had all of the video evidence to show them they did NOTHING to help or replace the brand new lugs i bought. In fact they blamed me for everything then BLOCKED ME ON INSTAGRAM…There is a reason they don’t have a google registered business, so people can’t leave reviews for their crappy business. Never buy from this place, they were belittling and so immature about it all. I have been working on cars for as long as i can remember with a team and this was unbelievable the way they treated me. I don’t even know how they are still in business to be honest.

Bought a set of Mishimoto standpipes from another vendor. The o-rings for the standpipes degraded after only 2 months of use. Contacted the vendor who said to contact Mishimoto. Did that, and they were very nice about replacing the part, but began asking a lot of questions, like "did you install correctly?" (Yes, it was done by one of our mechanics), "did you contact the vendor first?" (Yes, I told you this when I first contacted you). Then I get an email requesting I share in the cost of shipping the new part ($15 dollars, which is more than the actual shipping cost). They insist this is normal practice in the industry (it's not), and I'm still trying to dispute this. If your part is defective and this is a warranty replacement, they YOU are supposed to pay shipping.

I'm never gonna buy Mishimoto product directly from them, the service is awful. Don't get me wrong, I have some of their products on my car (Toyota Supra) and they work perfectly, but I didn't buy these from their site. 5 months ago I decided to order some stuff from them directly, because no other shop had them in stock. To my surprise a month later they tell me they don't have their own products in stock (even when at the time they apparently were) and if I wanna be put on backorder, because they expect them to be available soon. I naturally asked them to do so. Two months later no update from them, so I raised a ticket. They told me it's not shipped yet because one item is still not stocked. I asked them to remove it from my order and ship the rest. Guess what, shipment still not on the way. I lost my patience and asked them for refund (which still hasn't been processed). Communication with them is an absolute joke. They don't respond to emails even when they literally ask you to reply with them. When you send a ticket through the site, it takes weeks to get an aswer. For how respectable Mishimoto brand is, their eshop and customer service is just atrocious.

Rating: ★☆☆☆☆ (1/5) I recently had an extremely frustrating experience with Mishimoto radiators, and I cannot emphasize enough how disappointed I am with both their product quality and customer service. Not only did I receive a cracked radiator upon delivery, but the company's handling of the situation has been nothing short of abysmal. To start with, the fact that I received a damaged radiator in the first place is unacceptable. It's clear evidence of poor quality control and negligence on Mishimoto's part. One would expect a reputable company to ensure that their products are properly inspected and packaged before shipping them to customers. However, in my case, I was unfortunate enough to receive a defective item. The real nightmare began when I reached out to Mishimoto's customer service department for assistance. I explained the issue and was promised that they would send me a form to initiate the return and replacement process. However, two weeks have passed since then, and I have yet to receive any form or even a proper response from the company. Instead, I have been given the runaround, with empty promises and excuses. This lack of communication and failure to resolve the issue in a timely manner is completely unacceptable. As a customer, I expected responsible and efficient customer service, especially when dealing with a faulty product. Mishimoto's failure to address my concerns shows a complete disregard for their customers and a lack of accountability for their own products. Adding insult to injury, my dissatisfaction led me to look up online reviews of Mishimoto radiators, only to find that many other customers have had similar experiences. According to these reviews, a significant portion of Mishimoto's products are reportedly defective, and the company has a reputation for not standing behind their products. This further reaffirms my belief that Mishimoto's quality control and customer service leave much to be desired. Based on my personal experience and the numerous negative reviews I've come across, I strongly advise against purchasing Mishimoto radiators or any other products from this company. Their inability to deliver a functional product and their failure to provide adequate customer support are clear indicators of their lack of commitment to quality and customer satisfaction. I would strongly recommend exploring alternative brands that have a proven track record of both reliable products and excellent customer service. It's crucial to invest your hard-earned money in companies that value their customers and take pride in delivering high-quality products. Mishimoto, unfortunately, falls short on both fronts, and I cannot stress enough how important it is to steer clear of their products. I will spend the rest of my day posting reviews to every forum and review page I can find and all products on Amazon to insure people do not get tricked by this company. I will also be posting my review to my 300zx community page with over 4k users daily because no one should have to go through the hassle I went through.

I Hate dealing with this company, should have learnt from last time. I ordered a radiator, but changed my mind. I received the parcel but I didn't even open the parcel and sent it back. It was £600 but they charged me a restocking fee and only gave me £514 so they made £86 for putting it back on the shelf totally untouched and unopened. How can a company get away with that. I've told them I'm looking at sueing them as it's common practice with this discusting company They really need to go out of business. I ordered something for £800 then once I paid it said it was out of stock till 6 weeks! I'm done with this Chinese crap company. Please do not have dealings with them.

I ordered a part online. The next day Mishimoto sent me an email stating the part was back ordered and it would be six to eight weeks. I then proceeded to source the part from another vendor. Once I had secured the part elsewhere I sent a message back to Mishimoto to just cancel my order. This all happened within a week. Next thing I know the part arrives from Mishimoto! Since I already had the part from someone else, I didn’t need theirs. They refuse to refund my money in full even though it was their screw up. Now I’m stuck paying for a part that I don’t need. I’m so sick of online companies using the arms length nature of internet transactions to just be greedy and provide terrible customer service!

Bought an oil cooler 8/23. I bought this direct from Mishimoto rather then Amazon thinking I would get better customer service. Boy was I wrong, Prior to buying this cooler Mishimoto was very responsive in answering all my questions. Now after purchase and install nothing. I was unhappy from the beging. When I contacted them they asked for pictures of installation which I got to the right away. Which was installed correctly. Nothing , no reply no answer at all I have emailed them multipal times nothing. I would not buy anything from Mishimoto again.