Misakiみさき미사키美莎 Contact LensReviews of misakicon.com

If I were able to leave a zero star it would be zero. Placed an order for custom toric contact lenses at the beginning of January and paid in full. Over four months later, I still haven’t received them and there’s no confirmed ship date. Since then, it’s been the same cycle of excuses—production delays, factory issues, third-party problems—with no real updates or progress. Every response is vague, and I’ve had to follow up every single time. There is no proactive communication and no accountability. I was also told refunds are not allowed, despite the order never being fulfilled. The company claims to be complaint-free on BBB in 2023, which does not reflect my experience or many others. I strongly encourage anyone considering this company to look into customer complaints before placing an order. If you are thinking about ordering—don’t. You are risking your money with no guarantee you will receive anything in return. Take your money and business elsewhere.

If I could give them no stars, I would. I had ordered from them twice before and the contacts came within like two months, but the last time that I ordered was in October of 2025. I waited until December to try to reach out to them to ask where are my contacts?I ended up canceling my order in March 2026 because they kept telling me that my contacts would be in the next shipment and that they apologize for the long wait. They also said that they were gonna let me know who once the shipping information came out. I asked like, can you give me a real timeline since you should know roughly when the jext shipment will go out, which they never could give any sort of timeline.I realized that I do have astigmatism, so it is gonna take longer, but five months is way too long. I had moved out of the US 4 months after and still had not received my contacts even thought they chnaged the shipping address for me. I started to get nervous because I kept reading reviews and literally they were telling me the same exact thing that they were telling everyone else.So I ordered with paypal, and I got my money back. So please believe the reviews and beware... They used to be to be a amazing company, but I don't know if they got new owners or what but now I believe this is a whole scam. I reccommend to buy through paypal or maybe use a credit card or some company that has a guarantee of giving you your money back if you never get the product.

Terrible company very unprofessional. If something is out of stock they will not tell you. They will let you order wait a week then once you inquire about the order they tell you it’s out of stock

Horrible. I have not gotten my contacts, and it’s been 6 months. They keep saying they are in the process of getting my order. It’s been 6 months! On top of that, they are saying I can’t get a refund because production started. Don’t want to, but I’m just going to end up having to dispute this month .

Ordered contacts in October 2025 and I am yet to receive them. I have asked for a refund and they have refused. They use stalling tactics to delay the process so you no longer can chargeback from your bank. Please do not order from this company.

So I found them by accident when I was initially searching for lenses to wear with my Astigmatism for Halloween back in 2024. I ordered the lenses. I received them after Halloween around early November, granted I found and ordered them in maybe September. So I said ok. I understood it would take time. Last year 2025 I ordered a different set, and also August 13 thinking I would definitely have them by halloween. Sadly not. It is now January 13 and I still don't have them. Contacted them, beginning October, again in November and December. No satisfactory outcome. No money returned and no refund. Waste of time and effort

SCAM!!!!! DONT WASTE YOUR MONEY!! I have made peace that they have scammed me but inwoint let them scam anyone else. Going to all the review sites and given them 1 star. It's unfortunate that you can't give any lower than that!! 9 months!! That's how long my order had taken!! Everytime it's some BS excuse about customs or production lines. Now they have switched to AI generated auto responses. I know they are based in Korea and I have made a formal complaint to "econsumer gov" If enough of us report them they will be shut down!! UPDATE!! After months of pestering them about my refund. They agreed to a partial refund and they would ship my lenses..I didn't want any of that and they agree to a full refund..that's when I realised their sneakiness!!Since my transaction was more than 180 days old, my payment provider cannot claim the amount from the Marchant and I have to file a claim on small claims court!! They knew what they are doing delaying orders!! If your order is nearing 180 days please cancel!! That way you will get your refund!!

On Sept 9, I went thru their website and checked production time & shipping time plus on top of that I emailed their customer service to ask for advise as I really needed a colored contact lens for an event tonight, Oct 28. The cust service said that if I purchase that day itself that I should have enough time and this is backed up by the information on their website. So I placed an order Sept 10. Their website says that Toric lenses Regular Shipping: 28–35 business days - this is bec of production - which I understand. Today is the 48th day and there's still no shipping information and today is the event! On top of this, their refund policy states that you can request for a refund within 30 days and I've been asking for a refund since Sept 29 (which is 19 days since I placed my order) but no refund was given. Please please please stay away from this seller! Where else can I report them?