MintRx PharmacyReviews of mintrxpharmacy.com

Response from MintRx Pharmacy· Dec 17, 2020

Hi Brian, We are sorry to hear that you are not satisfied with the service and product that you received from MintRx. We’d like to make this right! Please provide us with your order number, we’ll have a team member call you today. If you’d prefer, you can speak to our Client Care Manager, Ray. His cell is 786-663-2681 or email to [email protected]

Response from MintRx Pharmacy· Sep 18, 2020

Hi Ron, we did re-ship your package on 8/20 and it appears to have been received and signed for by the initials "RL" on 8/24/20. Please contact us at 866-855-6468 if you did not receive your package.

Response from MintRx Pharmacy· Aug 27, 2020

We are very sorry for your poor experience with our team. As we pride ourselves on providing excellent customer service, it truly pains us when we have failed a customer the way we did you. After extensive research, we have learned that the errors began with a new Client Care Team Member misunderstanding what it was that you were wanting to order. We greatly apologize for this miscommunication and error on our Client Care Team Member's part. Your poor experience is important enough to us that our Client Care Manager personally called you and even provided you his cell phone number. He refunded your money for the initial order, he refunded the shipping cost that you incurred, and he even offered to send you the correct product at no charge. When we make mistakes, we can't go back. What we can do is learn from our mistakes, make it right, and move forward with increasingly improved customer service. We sincerely appreciate your bringing this matter to our attention. If we aren't aware that a mistake has been made we can't fix it. We hope that you are satisfied with how we resolved the issue and hope that you are safe amidst this upcoming hurricane.

Response from MintRx Pharmacy· Aug 27, 2020

You are correct, we are only licensed to distribute prescription medication in the United States. I'm very sorry that we cannot help you.

Response from MintRx Pharmacy· Aug 28, 2020

Hi Mr Collado our client care team has been trying to reach you regarding your order, we have not charged you for your order and we do not charge for prescription product orders until you have been approved for the prescription product from our provider or you provide your own prescription. Please contact our client care team to learn about your treatment outcome and we will be happy to inform you of the next step you should take. 866-855-6468 - Thank you!

Response from MintRx Pharmacy· Aug 28, 2020

Hi Mr Walsh we are very sorry for your experience so far with ordering your prescription product. We greatly apologize for any miscommunication with our team in efforts to confirm your current prescription with your provider. Now that we have talked with you about your order and the events that took place all has now been remedied and we are more than happy to personally assist you with your next purchase. Thank you for taking the time to speak with us regarding your experience and answering all or our questions, we do appreciate your time in doing so. We look forward to assisting you with your future orders.

Response from MintRx Pharmacy· Aug 27, 2020

Hello Ms Von-Schilling Worth, we are sorry that you had a disappointing experience with us. With that said, I would also like to take this opportunity to address your concerns. Our company offered patients the opportunity to pre-order at-home COVID tests on our website. They were not offered for free. You were never charged $50. I confirmed this with our accounting department. Katie has had multiple positive comments about her quality of customer service. I was surprised to learn that you had a negative experience with her. I'm not quite certain what your comment meant as Katie is quite knowledgable with our products and our services. The BHRT program was designed in partnership with Dr Katie Discepola, an expert in the field of women's hormones for the past 30 years. This program provides women the opportunity to balance their hormones through continual lab testing, physician consultations and medication. It is a convenient, affordable, and life-changing service as commented by our many happy clients. DHEA is a supplement that may be included in a patient's BHRT program depending on their hormone levels. Studies have shown that DHEA increases testosterone in women. While it is readily available as a supplement, self-medicating by guessing what strength you need is not recommended. This is why we continuously test our client's hormones, provide them a combination of prescription medication and supplements, then re-test them again to determine how their hormone levels have progressed. We have incorporated DHEA into our program as an initial treatment for increasing testosterone levels in women as it has fewer side effects than testosterone. We hope this additional information has helped to clear up some of the confusion that you experienced and we appreciate your taking the time to share your concerns with us.

Response from MintRx Pharmacy· Jul 29, 2020

Hi Bill we see that you your order was approved and shipped to you on July 16th - Thank You! Let us know what you think about your product.