Ministry of SupplyReviews of ministryofsupply.com

This is another social media darling that hides bad reviews. I purchased the Joule leggings and was not happy with them. The material and finishing were high quality but very unflattering. I ordered my usual size, and they did not stay put and bagged in the crotch area. Yet the thighs had unflattering, tight seams. The "positive" reviews claimed that the leggings could go from work to play, but in reality the material is shiny and swishy. The only place these look appropriate is the gym. I submitted my review, verified my email address, and even got a friendly reply from customer service. It has been over one week since I submitted my review, and it's still not up. Because of the false marketing, I do not trust the company's other products. If you don't believe me, go on the Joule legging page. They display the most positive reviews first and don't allow the user to sort by date or stars (how can a high-tech company overlook that?)

Ok, so I got the Men's Composite Merino Active Tee. Pricey but I was interested in the merino plus the stated overall sustainability practices of MoS. I just took it out of the laundry and I noticed it was already getting a little 'pilled' and it comes out of the dryer very clingy to the point that it's hard to fold properly. Granted, I mistakenly put it in with my other clothes, which I wash in cold but sometimes dry on high, and I see it's supposed to be low heat. So my bad, but this shirt has only been washed a few times and I thought one of the selling points was durability. Does drying on high one or more times ruin it?

Comes with auto subscriptions to unknown number of email-lists. Nice shirts tho.

I have added a star after working with Izzy at the Boston store. It sounds like MofS is working on trying to improve the website functionality but recognize it isn’t what it should be. Anyway, Izzy sent a return label right away and then followed up nicely. Below is my original review: Clothing is fine, but returns are very difficult and customer service is poor. It is not possible to request a return online with an order number; you must go through an account. If your login credentials are not recognized and you request password assistance, no password reset email is sent promptly (I never received one.) Calling their 800 number is useless; you get a message that all of their "agents" are busy so send an email, then you are disconnected. This the worst online buying experience I've had since the earliest days of online retailing.