MindgraspReviews of mindgrasp.ai

Undoubtedly the WORST experience I have encountered with any company, especially one purposed toward assisting students in studying. Considering all of the trials and tribulations I (along with many others) have experienced attempting to have transactions refunded, this company should be reported and labeled a SCAM. Communication channels with the company remain non-existent — nothing provided through their website and received zero responses via email (only an automated reply, hilariously enough). Would not necessarily be an issue if you could effectively cancel the subscription through their website, which is IMPOSSIBLE when clicking the option merely redirects you to the EXACT SAME PAGE. Provided below is a detailed account of my experience... Initiated the three-day trial period of Mindgrasp, hoping to utilize their services to study more effectively and efficiently. Although it proved somewhat valuable, the cost of an annual subscription seemed excessive; therefore, I attempted a cancellation the evening prior. Unfortunately, the following day was accompanied by a notification from PayPal regarding an authorized charge of $107.88 USD. This immediately prompted email communication with Mindgrasp, only to receive an automated response. Eventually, I decided to utilize the customer support and dispute features offered through PayPal to ideally refund the transaction. Seemingly making progress through this strategy; however, forcing customers into the most circuitous and complicated process of subscription cancellation and reimbursement is simply poor business practice.

I used this tool back in October of 2024, which i had canceled. However this month i got charged $12.99 which makes no sense, i made a claim through my bank and they fixed it temporarily. The subscription has been inactive for a year and some change and Their emails varies from a few days to weeks and to sometimes nothing at all. I got an email by Joselle Zamora stating that everything is canceled and I'm not expected to see any further charges and yet THEY reverse my claim still charging me. These guys are are horrible. These guys are scammers, i recommend calling your bank and blocking all charges from MIND grasp it self to save you.

I canceled my subscribtion in May 2024 and got a confirmation email. Yet in December 2025 they tried to take 10 dollars from my account which thankfully didnt go through. They are trying to charge my card everyday and sometimes multiple times a day. From what I have read the best thing to do is just cancell that card completely. They take long to respond to emails and are trying everything to get you to pay. Never ever use this!

I generally don't write reviews, but other than that they charge you for unused services, and they make it ridiculously difficult to cancel the subscription. Press there, then there, then fill out the form, and then send them an email to cancel the subscription and wait for their useless (I'm unsure if it exists) support to reply. They didn't reply when I asked for a refund for unused services. And all that for something that is so useless.

Like many other reviewers, I cancelled the subscription before my trial period ended and they still charged me. The cancellation proces was a huge hassle as well, they keep redirecting you and misleading you in the hopes you click away and continue to unknowingly pay them. DO NOT do a trial period, they will charge you even if you cancelled it.

At first I thought it was pretty good, but now there are better (and free options). ChatGPT is a given, but also NotebookLM (by Google) offers even better functionality/options than this site. This company operates in a very scammy way. They charged me the fee for the year, with no indication of a renewal (as they should do), and worst of all, they DO NOT respond to their emails. I sent them an email to cancel and they did not respond for 2 weeks, so I sent a follow up, and a week later still no response. Had to contact my bank to dispute the transaction and get my money back (which I thankfully did), but on top of that they had to block my card and send me a new one as Mindgrasp still shows no indication of cancelling my subscription. Which leads to this other issue, there is no way to cancel the subscription. If you try to cancel, it signposts you to their email address to request cancellation–– and as mentioned they do not respond to emails so you will likely have to do the same as me and get a whole new bank card to stop being charged. Very scammy behaviour. Not to mention within a few days the whole functionality of the AI was poor: uploading docs, typing into AI question box, etc.

They will trap you in to a paid subscription and make the subscription cancellation process intentionally difficult to cancel, going through many different tabs and even a questionnaire to cancel, with no separate option to remove your bank card or information. I had cancelled my subscription in Dec 2024 with confirmation the subscription was terminated but come to find out that it had since been reactivated with authorized approval and been charging my account since. The support staff is not answering my email and LinkedIn

The cancellation process requires seven steps. First, you have to find the cancellation option and click Cancel. Then you are asked “Are you sure?”—multiple times. After that, you must read a very long page with hundreds of paragraphs just to find a small link to a form. The form must be completed with seven mandatory fields, and finally, you are required to send an email to complete the cancellation.