MindbloomReviews of mindbloom.com

Response from Mindbloom· Jun 4, 2025

Hi Wendy, Thank you for sharing your experience. Privacy rules generally prevent us from publicly discussing individual client experiences, so we encourage anyone with questions or concerns to contact us directly through our Help Center (help-center.mindbloom.com/en/). I’m truly sorry for the frustration this situation caused. We understand how important getting your medication delivered on time is, and we're sorry for the delay. It’s clear you didn’t receive the support we strive to deliver, and your feedback highlights areas where we need to do better. We’re actively working to prevent delays like this and improve communication moving forward. Thank you again for your honest feedback — it helps us continue to improve the experience for you and others. If there's anything else we can help you with, please don't hesitate to connect with us at [email protected]. Best, Anna G.

Response from Mindbloom· May 27, 2025

Hi Dixie, Thank you for sharing your detailed feedback. Privacy rules generally prevent us from publicly discussing individual client experiences, so we encourage anyone with questions or concerns to contact us directly through our Help Center (help-center.mindbloom.com/en/). Mindbloom’s dosage protocols were developed by licensed clinicians and researchers with safety and effectiveness as top priorities. Our protocols are different from IV clinics, but are designed to deliver meaningful outcomes and were validated in the largest-ever study of psychedelic medicine featuring outcomes data from over 11,000 Mindbloom clients. Regarding billing, we understand how frustrating unexpected charges can feel. That’s why our pricing and refund policies are clearly outlined before moving forward. The charge you referenced reflects services already rendered—including clinical consultations and prescribed medication—and is aligned with our Terms of Use. Our team made several attempts to explain this and offer support. We regret that your experience felt unsupportive. Acting with respect is incredibly important at Mindbloom, and we take it seriously across all interactions. If there’s anything further you’d like to clarify, please don’t hesitate to reach out to us directly at [email protected]. Best, Anna G.

Response from Mindbloom· May 19, 2025

Hi, Thank you for sharing your detailed feedback. Privacy rules generally prevent us from publicly discussing individual client experiences, so we encourage anyone with questions or concerns to contact us directly through our Help Center (help-center.mindbloom.com/en/). We’re deeply sorry that your experience with Mindbloom didn’t meet expectations. Beginning this type of care takes courage, and what you described is not the level of support we strive to provide. We understand how frustrating it can feel to face delays or confusion around your treatment plan and your feedback is being taken very seriously. At Mindbloom, client wellbeing is our top priority—and that includes ensuring you feel heard, respected, and cared for at every stage. We’re actively working to improve the consistency of communication and the quality of support you receive from your care team. We’re also reviewing your case internally so we can better understand what went wrong—and make changes to ensure this doesn't happen again. If you’re open to it, we’d be grateful for the opportunity to connect directly and make this right. Best, Anna G.

Response from Mindbloom· May 5, 2025

Hi Tom, Thank you for taking the time to share your feedback. Privacy rules generally prevent us from publicly discussing individual client experiences, so we encourage anyone with questions or concerns to contact us directly through our Help Center: help-center.mindbloom.com or at [email protected]. I'm sorry to hear that your experience with one of our practitioners was not what you expected. At Mindbloom, we hold our clinicians and guides to the highest ethical and professional standards, and we take concerns like this very seriously. I'd appreciate the opportunity to investigate further and make things right. Additionally, if you encountered any specific issues while using our app, I’d be grateful if you could share more details. We’d love the chance to better understand your experience and address your concerns. Please don’t hesitate to reach out to us at [email protected]. Best, Anna G.

Response from Mindbloom· Apr 23, 2025

Hi Scott, Thank you for sharing your detailed feedback. Privacy rules generally prevent us from publicly discussing individual client experiences, so we encourage anyone with questions or concerns to contact us directly through our Help Center (help-center.mindbloom.com/en/). We’re deeply sorry to hear that your experience has led to frustration and disappointment. We take any report regarding the effectiveness of treatment or the integrity of our medication extremely seriously. Ensuring the highest standards of clinical care and medicine quality is central to our mission and to the trust our clients place in us. Mindbloom works exclusively with licensed 503A compounding pharmacies that meet rigorous quality and regulatory standards. We also have a dedicated Clinical and Quality Assurance team that investigates any concern related to medication efficacy. While we cannot comment on the financial or legal status of third-party vendors, I want to reaffirm that we’re actively reviewing your feedback, and that our Care Team is in contact with you to support a full resolution. Warmly, Alex Phillips

Response from Mindbloom· Apr 17, 2025

Hi Kevin, Thank you for sharing your feedback. Privacy rules prevent us from discussing individual client information publicly, but we encourage anyone with questions or concerns to reach out through our Help Center: help-center.mindbloom.com or at [email protected]. We recognize that committing to a program upfront can raise questions, especially when exploring a new treatment. To clarify, the initial $150 covers a comprehensive clinical consultation which is required to assess medical eligibility and determine if at-home ketamine therapy is a safe and appropriate option. Because this is a clinical service, it’s non-refundable—even if you decide not to move forward with treatment after the consultation. That said, clients who are not medically eligible for treatment do receive a full refund of all program costs. We want every client to feel fully supported in making the best decision for their care. If you have any additional questions or concerns, we’d be happy to speak with you directly—we’re here to help. Best, Alex Phillips

Response from Mindbloom· Apr 4, 2025

Hi StephFran, Thank you for sharing your concerns about data privacy at Mindbloom. We take all privacy matters seriously. To be clear, there is no connection between our patient data and any external organization, including DOGE. Our founder's spouse's work has no bearing on our data privacy practices or access protocols. These are entirely separate professional spheres with no data sharing or operational overlap. We maintain strict boundaries to ensure that client data remains completely confidential and is never shared outside of the appropriate channels, and we follow stringent privacy policies and procedures. For more information, you can see our Privacy Policy here: https://www.mindbloom.com/privacy-policy and that of our affiliated medical groups here: https://www.mindbloom.com/medical-group-privacy-practices. Wishing you the best, The Mindbloom Team

Response from Mindbloom· Mar 20, 2025

Hi Ken, Thank you for sharing your feedback. Privacy rules prevent us from discussing individual client information publicly, but we encourage anyone with questions or concerns to reach out through our Help Center: help-center.mindbloom.com or at [email protected]. We understand that cost can be a burden, and we want to acknowledge that investing in your mental health is a big decision. While Spravato is often covered by insurance, it is primarily a medication administration service, typically provided in a clinical setting without the additional therapeutic support that research shows is crucial for long-term success. Mindbloom’s program is designed to be a fully guided experience, including 1:1 clinician consultations, dedicated coaching, unlimited messaging with your guide, group integration circles, and focused programs to help ensure meaningful and lasting results. We also recognize that everyone responds to ketamine therapy differently—some feel effects early on, while for others, the benefits build over time. Ketamine works by increasing neuroplasticity, making the brain more receptive to change beyond just the session itself. If you’re open to continuing, we encourage you to follow up with your clinician to explore potential adjustments to help optimize your experience. If there’s anything we can do to further support you, please don’t hesitate to reach out. We’re here to help. Best, Alex Phillips