mielleorganics.comReviews of mielleorganics.com

Mielle's customer service is horrible. They have an 800 number with no one answering. The individual that responded via email disregarded my question, refused to exchange my items even thought the wrong items were sent to me and neglected to offer any sort of compromise. I'll never order from them again.

I bought the Pomegranate & Honey Collection back in June 2024, spent about a $100. By September, 3 months later I had so much hair breakage & damage I was so disgusted. My beautiful hair was ruined and two years later my hair is just now bouncing back (recovering). The damage was as if I left a relaxer in and never washed it out! Savage. Do yourself a favor and don’t spend a penny on this line or you’ll regret it too.

I recently purchased a product from Mielle Organics in March 2023, I am in need of an official invoice for my records. Despite multiple attempts to contact their customer service, I have not received the required invoice. This lack of response and failure to provide proper documentation is frustrating and unprofessional. I hope this review will prompt Mielle Organics to address this issue promptly and provide better customer service in the future.

I placed an order on november 27th 2023 on mielleorganics website, until today february 1st 2024, I still havent received anything and my order statur still says 'unfullfilled'. I contacted their CS more than 5 times to follow up on the order, they always update me with the same message (saying they had an issue with the delivery process due to high volume of orders but it should be fixed . allow 10 to 15 business days to get order).I was tired waiting for no reason, I reached out to them for a full refund. No solution was found until today, 2 month and 3 days after transaction. this is unacceptable. They lost me as a customer, I will never order from them again. this is the baddest e-shopping experience I have ever had in my entire life.

I placed an order on 11/27/23 and tomorrow is 1/1/24. No order, no valid reason for the delay and had the audacity to ask me to review my purchase that I still haven’t received. NEVER AGAIN!!!

Along with the other reviews. I ordered on 11-27-23 and it is now 12-11-23. Nothing. Unacceptable. If you don’t have the product, you should not sell the product. This will be the last time ordering or purchasing this product

I wish I could give them a zero star rating. I placed my order on Black Friday (11/24/2023) here it is 12/08/2023 and I still haven’t revived my order. That’s two weeks ago to the day. My order says it’s still processing. I’m not understanding. I’ve emailed them several times and called. Calling is no help. I had to search high and low just to find the customer service number and it said they’re closed. What a surprise. Their policies sucks and I can’t cancel my order. Had I know all of this I would have just gone to the store and brought the items. I’m very unsatisfied and will NEVER order online from them again.

I wish I would’ve read the reviews about shipping and paid close attention to the shipping details on their website because had I known to their processing time alone takes 10-15 business days I would have never ordered from this company. I Placed my order Saturday 11/25/23 my order is still processing today is 12/6. I emailed CS they said it take 10-15 BUSINESS days JUST to PROCESS the order so 12/15 will be the 15th business day THEN I’ll still have to wait for the shipping process. Never EVER again! Also make sure you read the shipping & returns carefully.