Pablo
Customer service is the worst I have seen so far. Wrong item, never deliver what I order.
By Pablo
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
579 reviews
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Shop online for shooting supplies, reloading, airguns, gunsmithing, rifle scopes, ammunition and hunting gear. Extremely competitive prices, great sales, huge in stock product selection, same day shipping, legendary service, passionate NRA supporter and family owned.
MidwayUSA (midwayusa.com) has 579 customer reviews on The Fair Hearing, with an average rating of 1.9 out of 5.
579 approved reviews, newest moderated first
Customer service is the worst I have seen so far. Wrong item, never deliver what I order.
By Pablo
Got my Geisselle trigger in 5 days, had to call because the site was giving me trouble and was treated very courteously while we solved the problem.
By Aaron H.
I attempted to place an order of 3 different items. One item was on backorder. When I went to check out, I noticed that I was being charged twice for shipping. Once for the order and once for the item on backorder. A call to their customer service center did not help. I was informed that that is the way they do business. I have ordered/backordered items from other online retailers, the items shipped at different times, and I was only charged once for shipping. That is good customer service. Midway apparently is not familiar with good customer service. Its not my fault Midway can't manage their inventories!
By David M.