I didn't get a call as stated in a…
I didn't get a call as stated in a response from my first email. When I sent a follow-up email I got a response giving me 2 options for replacement of my device. The first was to return defective device and once received I'd get a new one or the second option was to post a review here and keep the defective device send a screen shot of the review and a new device would be sent. Once I receive the new device I'll be happy to change my review to 5 stars. Update: I did receive my replacement as promised and it charged up as it should have!
By Sharon Green P.
Response from Michael Todd Beauty· Oct 17, 2025
Thank you so much for sharing your experience! 💜 We’re so sorry for the inconvenience with your device, but we’re happy to hear our team has already provided options for a replacement. Once your new Sonicsmooth arrives, we’re confident you’ll love how smooth and glowing your skin feels! ✨ Please don’t hesitate to reach back out if you need any further help—we’re always here for you!



