Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
14 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Mia Toro ITALY - Organic Luggage design in Italy with the perfect fusion of Art, textures and Technology Milano, Italy
Mia Toro (miatoro.com) has 14 customer reviews on The Fair Hearing, with an average rating of 1.8 out of 5.
14 approved reviews, newest moderated first
The one suitcase we bought lasted maybe 3 years. On our most recent trip where we of course checked our luggage, one handle was ripped off, the case itself was dented/cracked in several places, and one wheel casing came very loose because of a crack. These all happened on 3 separate legs of the journey, so it wasn't just one rough handler. We just threw it in the trash.
By Janet M.
I bought my Mia Toro three piece luggage set about six years ago from Zulily. I have never had any problems with my luggage. I love it! I have used it a lot and not one problem. I bought a burgundy red hard set
By T T.
My Mia Toro suitcase wheels don't rotate so its impossible to wheel when suitcase is full. Tried their warranty self repair app but as per other users, it doesn't work. I am now left with a relatively new suitcase that is useless. Avoid if you can.
By Kelvin M.
I am unable to find replacement wheels which screw into base of luggage for Mia toro. Since the wheels are remiveable it is strange there is no contact information for changing the wheels. Other companies do sell the replacement fin their luggage.
By Anita B.
I have bought 3 suitcases of 15" each, Romero Britto, but every year the wheels and the handle are damaged, they are so beautiful suitcases that the last one I have had a hole in the wheel and they cannot repair it They are only lasting a year, I cannot communicate with the company so that they at least answer me for the guarantee for the last one I bought 😞
By Gladys V.
Don’t buy this brand My husband bought 2 different sizes and both broke after a few uses One wheel One handle on top
By Leigh J.
I used my luggage twice before the handle bar completely crumbled and broke off. I have tried to register and talk to customer service but there is no email address or a valid ph# when you call ph#1-844-646-6887 you get a quick busy and then disconnect. I have tried calling since oct different times and dates each month. They sell you on the 10 yrs warranty but have no way for you to have it warrantied. I just want my handle bar fixed it somehow wouldnt pull up anymore and got caught on the inside where i cannot see or get to. the button stuck inside the handle as well. I love this luggage but i cant get through to get it fixed and they dont have the same luggage bag design i have anymore. please help me!!
By J B.
Very low quality but expensive one. In one trip it broke.
By Meh
