Not the best experience...
I ordered two dresses - one for me (the Nory, fishtail lace) and one for my teen daughter (the Mirana French Blue) for a wedding. We kept the one for my daughter - the quality was good but the other was too short for me. Delivery took two weeks. Unfortunately, returning an item from the UK was much more complicated than I expected. Returns are to a US warehouse at the customer's expense, plus there is a restocking fee. The courier quote I received was over £60, making a return uneconomical and I realised if DDP wasn't included the package may be refused at customs and no refund given - given what I had read on here (after I placed my order - wished I'd done this before) I wasn't hopeful a refund would be received if I went this route. After several emails over a week, the company offered me a 30% refund without returning the dress, plus store credit (however I didn't wish to buy anything else from them) but had to accept the 30% refund which was £45 against a dress which had cost £149 - not the best outcome. I have shopped with other companies based overseas without the same returns issues so think Mia Mara should revise their returns process. They were also using the TP green stars in their listings next to wording that said '0ver 14,000 satisfied customers' - this implied they had received that number of reviews. I reported this to TP and I'm pleased to see this has since been removed from the listings. If you're UK based I would not advise using unless you don't intend to return.
By Ms S.