Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
639 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Based in Portland, Oregon, MiaDonna is a leading retailer of beautiful, ethical and affordable fine bridal jewelry compassionately crafted with conflict free lab-grown diamonds, lab-grown gemstones and recycled precious metals.As a foundation-first company, a minimum of 10% of the profits from your purchase fund educational, mentorship, agricultural, and urgent relief programs in diamond mining communities through The Greener Diamond Foundation. With your help, we can positively change the lives and lands affected by the conflict diamond trade and build a more sustainable fine jewelry industry.
MiaDonna (miadonna.com) has 639 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 36 reviews with 1 star · Clear filters
Wouldn’t let me place my order without ‘convincing’ them that I wasn’t ordering 2 rings just to choose between them at home. I even was then only able to return one. Wasn’t expecting the cut of the princess style to be different than my other princess cut diamonds. I also feel that I can tell that the hybrid diamonds are not real.
By Rochelle E.
Return policy needs improvement. Similar companies cover shipping cost and don’t limit returns to one per customer.
By knfulle
Response from MiaDonna· May 7, 2019
Hi Kurt, I really appreciate your feedback. As a small business, our return policy is something we continually work to improve, but as I'm sure you can appreciate, there are limitations to what we can and cannot offer. I'd love to provide free two-way shipping and unlimited returns, however, as a foundation first company handcrafting product in the U.S.A. with little mark-up, we have minimal margin to work with. Many of our competitors source their products from overseas, apply high mark-ups, and do not contribute profits towards a foundation. We do things differently. Crafting within the U.S.A. and keeping our pricing as affordable as possible is very important to us, but does limit us in other areas – shipping costs being a notable one. We do offer free U.S. shipping, and hope to expand to free returns in the near future, it's just not feasible right now. I do really appreciate your support and your opinion. It is feedback like this that really helps us to reflect internally and become better as a company. Kindest regards, Andrew Puddifoot. General Manager.
Mounting fell apart and the lab "diamond" looked horrible. How embarrassing when I took it to a jewelry store to have the mounting replaced and they tell me it's not a real diamond
By David
Purchased my wedding ring a month ago. Miadonna’s website states to allow seven to business days for the ring to be finished being made and an additional one or two days for shipping and handling. It’s been 19 business days, Every time I’ve reached out to support, I receive a false promise that it will be finished in either a couple days or that it will be recieved by me “tomorrow”. It took days for them to finally respond to my email asking about the status of my order. I have no idea why it’s taken so long, they have offered no explanations. My wedding ring has already been two weeks late. At this point, I don’t think I even want it anymore. When I see it, all I will remember and think about is how frustrating this whole situation has been. I’m most likely going to search for a new wedding ring. What a disappointment and waste of money.
By sdo
Buyer beware!!!! Read all warranty info because they don’t tell you. Don’t assume that your loose hybrid is covered unless they set it for you!!!! My husband bought me a loose 1.25 ct hybrid to put replace my lost diamond based on my recommendation. I have had it 6 months and it looks terrible - but it’s not covered under the lifetime guarantee just the “complementary iinsurance”. I would have to pay $240 plus shipping and setting fees after already paying $470 (not to mention the $150 I paid a jeweler to have the stone set) I am so disappointed that I didn’t read the warranty throughly! I purchased the hybrid thinking it would be a good and cheaper alternative to a real diamond but what a total waste of money!!!!! Please reconsider before choosing a MiaDonna hybrid, especially if you live out of state like I do! Save for the real thing so you won’t be disappointed!!
By Amy W.
Response from MiaDonna· Feb 5, 2018
Hi Amy, I am sorry to hear about your experience with us and with the Diamond Hybrid® - it is incredibly important to us as a company to be open, honest, and up front regarding our policies and procedures. We are in no way hiding or intentionally withholding information. This is why we include the warranty information on the Diamond Hybrid® under the "Our Guarantee" section on the website and in multiple learn pages and FAQ. Not only that, we include a copy of the warranty with every purchase, and a separate form with loose stone setting instructions to be given to your jeweler when setting the Diamond Hybrid®, which clearly states the stone is not eligible for warranty replacement when being set by a third party jeweler. Unfortunately we cannot speak to the skill level of third party jewelers, and as you stated on the phone when you called to inquire about a replacement, the stone looked perfect when you received it, and after it was set it displayed multiple issues. We are happy to evaluate the stone and give it a thorough cleaning, but if the stone was damaged when being set we cannot cover the cost on a new stone. The Complimentary Insurance program gets you a brand new stone at approximately 50% off the retail price you paid originally, and there are no additional setting fees added on to this. We are also happy to cover the shipping to and from our location as a courtesy, and your new stone would have full warranty coverage. We have taken multiple steps to be fully transparent pre and post purchase with our policies relating to warranty/returns/shipping, but do apologize that the warranty was misunderstood. We will evaluate from our end to make any improvements needed to better communicate this policy.
I received the absolute worst service and communication. Please save yourself the frustration and energy and purchase one of the most important pieces of your life at one of the other wonderful ethical companies that will value you more as a customer.
By Felicia
Response from MiaDonna· Aug 22, 2017
Hello Felicia, I am sincerely sorry to hear that the service and communication you have experienced in your recent order was not satisfactory - I have had the pleasure of working with you personally on your custom band and apologize if the lack of communication was in any part due to me being out of the office yesterday. It was not mine or any other employee's intention to make you feel unheard or ignored in any way. Regarding this order, our apologies for the early/unscheduled UPS pick up from our Portland office that caused your ring not to go out as planned on Friday, 8/18, for the scheduled delivery date of Tuesday 8/22. Because of this we complimentary upgraded you to overnight shipping on Monday 8/21 in order to keep the scheduled delivery date of 8/22 and emailed you the tracking number as well as left a voicemail to confirm the ship date. We also included a complimentary return shipping label in case you received the ring and were not satisfied with it, despite it being a fully custom wedding band and being non-returnable. To be honest, we are not sure what actions we have taken to be accused of being unethical - we covered all the costs associated because the ring did not ship on the original date, offered a full refund on a non-returnable ring if you were not happy, and provided a pre-paid shipping label so you would not be out any funds on return shipping. I cannot think of anything else we could have done more ethically in this situation. We are still happy to accept the ring back for return should you choose to return this to us and our apologies again that you had such a bad purchasing experience with us. Please don't hesitate to be in touch if I can be of further assistance to you. Kindest regards, Linley Sales Manager, MiaDonna & Co.
Well before we were enageged, my husband asked if I would be ok with a man made diamond from MiaDonna. After looking at the specs and reviews I said sure! Sadly, he did not get me a man made diamond, but a hybrid. I was also very disappointed with the selection of settings. They were all so bulky with huge prongs that took away from the stones. Within about 2 months, there was a huge gash across the top and by the time of our wedding, it was filled with tiny scratches and definitely didn't shine. It was really upsetting. I lived with it until recently when I fell on gravel and broke my setting and gashed the hybrid CZ thing even worse. I wS told the stone was covered and they could fix it so to just send it back. The shipping cost me $85 because of the insurance!! Upon arrival I was told tough crap about the ring and it wasn't covered. I could pay to have them set the scratched disaster back in the broken setting or pay $850 to have a new CZ hybrid thing stuck in there. Needless to say, not amused and not happy. So not only did we pay $2000 for a useless ring, we then paid $85 to ship it to them plus $20 to ship it back. Thanks for nothing! I've been sure to tell ANYONE I know what a mess of a ring it was and what a mess of customer service MiaDonna has. Good thing I realized this before he bought me that tennis bracelet I had been eyeing for Christmas! There are other companies with man made diamonds that give a crap about their customers. Trust me, USE ANYONE ELSE BUT MIADONNA!!!
By Laurel Reaves D.
Response from MiaDonna· Oct 7, 2016
Hello Laurel, Thank you for taking the time to leave your review. I am so sorry to hear that you felt this way about your experience with us. I remember working with both you and your husband and it was a pleasure working with you both- I was shocked to read of your disappointment and feel as though we must have miscommunicated somewhere along the line, and I personally apologize for any part I had in that. Regarding our warranty policy on your Diamond Hybrid® center stone; if a Diamond Hybrid® changes color/clouds or chips due to a manufacturing defect, this is covered for a complimentary replacement under the Lifetime Guarantee. If a stone suffers accidental damage, such as scratching or abrading, this is covered under our Complimentary Insurance Program which replaces your stone at a discounted rate of almost 50% off retail. Your 2.5ct Princess Cut Diamond Hybrid® retails at $895.00, and the replacement cost you were quoted was $487.50. I went through all the emails we shared and nowhere were you quoted $850 for the new stone, so I am unsure where this number came from; the only way you'd have to pay the $895.00 would be if the center stone had been completely lost and you didn't have insurance coverage. However, this was not the case with your ring. Since you decided not to replace the center stone, you only had to purchase the return shipping to get the ring back to you. Again, I am truly sorry you had this experience and if there is anything we can do to assist in the future, whether it is to replace the stone under the Complimentary Insurance or reuse it in a pendant as we discussed, please let me know and I would be happy to help. Kindest regards, Linley Shepard
I have purchased from mia donna twice. I was thrilled with my first purchase. And due to my first experience I asked them to solder my second ring purchase which voids the return policy. This was a mistake. The second hybrid diamond purchase was disappointing. The stone has no sparkle, cloudy, and in order to get the ring back to mia donna for them to "maybe" replace the stone, I must pay shipping, handling and insure the ring. I'm not interested in spending more money in hopes of getting a brighter more radiant stone. I will not place future orders with this company.
By Susan
Response from MiaDonna· Aug 1, 2016
Hello Susan, Thank you for taking the time to leave this feedback. I am sorry to hear that this purchase did not give you the same experience as your first purchase. Per our conversation over the phone, while we cannot accept your ring back for return, if you are able to send the ring back in to us we are happy to replace the center stone with a brand new one that meets our quality standards. I will personally view the new stone before it ships back to you to ensure you are getting a more brilliant center stone than what you had previously. If you are interested in moving forward with this, please let me know and I will get it taken care of for you. Kindest regards, Linley Shepard
