Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
48 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Stay at MGM Grand Las Vegas Hotel & Casino and enjoy the best entertainment in Las Vegas! Book direct for our best rates.
MGM Grand Las Vegas (mgmgrand.com) has 48 customer reviews on The Fair Hearing, with an average rating of 2.2 out of 5.
Showing 5 reviews with 3 stars · Clear filters
The MGM is a beautiful hotel! We were able to check in early and the concierge was very good!! The food however, has gone down hill. Went to eat at the MGM Grand buffet, and the food was very underwhelming. It was almost like we were at the Golden corral rather than a signature hotel. Lazy River was wonderful however, $30 for a drink was honestly a little bit ridiculous!! Overall it was a fun experience.
By Kim van H.
Experience was less than favorable. Understandably they were hacked and I expected some problems but I should have cancelled my reservation. If you are going I suggest you wait until they get their systems back up
By Chris R.
You need to add in room coffee makers, safes, and refrigerators This made our stay very uncomfortable I had higher expectations of this hotel. We will stay at the Golden Nugget next time they provide all of those adminities and a person stay far more enjoyable and comfortable
By Debra K.
Stayed here and it was average. Hotel has alot to do, and the clubs and lounges are fun, but it feels a little dated. I still had a great time and enjoyed the service.
By Lauren C.
It was.... alright ... the room rates were great due to the whole pandemic situation lol , the room we got was a king it was slightly outdated... also not sure if there were bed bugs because I woke up with a few bites here and there which was not fun... also our mini bar didn’t work we had to call down stairs to come fix it twice.
By Brenda D.
