MetrobytmobileReviews of metrobytmobile.com

Unlock my phone after 15months your service is garbage I have no service at my home just want service just not metro tmobile

I was planning on switching carriers to Metro/T-mobile. But I had a simple question that I tried to ask via chat, and I just could not get an answer. I chatted one night, and nobody answered at all, even though I was waiting for a human... then they closed. The next day, Xabisa "connected," per the chat notifications, but I just sat there for over 1.5 hours (of my wasted time) and never heard from him, despite repeat posting of my question. Total fail. But maybe it's a blessing in disguise that I didn't get stuck with such terribly horrible customer service by switching to Metro/T-mobile. F-

Unable to get any help was on the phone for over an hour ask them just put me through to your survey they left the call on hold I was on for over an hour trying to get help they don't understand English they're reading from a queue. This is what happens when a company goes for the cheapest labor they can get I'm canceling my entire plan with them I'll go with somebody else but it seems they're all bad.

I visited the Metro by T Mobile store on 19th Ave and Glendale in Phoenix AZ on July 1, 2026 I was in need of a new cell phone service and Nick and his co-worker who do not speak clear English sold me a phone that I later found out I was to get that phone free for being a new customer and getting a new number. I paid $275 for the phone to start acting up three weeks later. The Samsung store tech support tried to help me with the phone they couldn't fix is so they advised me to take the phone back to Metro and Metro employees could only have me to reset the phone which would cause me more troubles to lose my apps and information. I purchased the $60 unlimited plan and the metro employees snuck (without my acknowledge) and gave me $55 plan plus insurance, not what I requested and we make my account ineligible for their current promotions. However, when I took the phone back she urged me to use the insurance which I took off the phone when I found out it had insurance (not paying for insurance when its a $40 (retail) phone. Long story short I have complained to customer service so much that they keep adjusting my payment mind you I have only had the service for two months. Anyway, Nick and I don't remember his co-worker her name are quite crooks.........PS I was to get a FREE tablet when I made my first payment I made my first payment never received the tablet - customer service said the tablet is free if I add a line adding a line costs money so the tablet is NOT free - liars.

Bought a phone at the metro store in New Haven Michigan on Gratiot the sales person sold me a phone for 179.00 plus tax then gave me a 80.00 discount bringing the bill down to 105.00 then without me knowing added to accessories to my bill that I didn't order or want bringing the bill up 190.00 gave me a email recipient that I didn't see till i got home.called up to the store to get my money back but he refused don't go to this store for anything unless you want to get ripped off.

I called metro pcs customer service to discuss why my internet is not working, customer for 3 years was paying $45 with free phone service for 2 years, last month I chose the $35 plan which the connection and internet access were very poor. Unfortunately, the customer service agent started yelling and telling me that I have to pay $55 to get that service and hung up the phone! Never had such experience with any customer support team.

No entren a esta Compañía, es una Real Estafa, - Hacen Movimientos no autorizados en tu cuenta! - Llamé a 8336740565 Asistente De Metro by T Mobile, el 7 de Julio del 2026 a las 7: 51 pm, según Jazmin habia una promoción de teléfonos sin Líneas por 30 dolares, al ser yo cliente de ellos por mucho tiempo, Le Pregunto varias veces que si no hay que pagar mas nada, y que este no trajera Línea, Pues me interesa el Telefono, no la Linea. Resulta que hoy 11 de Agosto del 26, Llamo a Asistente al Cliente para ponerle la Linea que voy a usar y Todo es Mentira. Este teléfono viene con Línea, pero no Fisica, Lo pusieron a Mi Plan de Pago, Lo Cual yo no Autoricé. Es Totalmente Una Gran Estafa Metro by T Mobile, No entren Aquí, Seran Engañado.

I don't normally leave reviews on businesses but I am so beyond frustrated right now and I feel like if I can warn somebody ahead of time so they don't have to experience what I'm experiencing right now with "customer service" with Metro by T-Mobile then I'll feel better if I can divert just one single person away from that company. I have been trying for 4 days to get a hold of a human being from customer service from Metro by T-Mobile but I have learned that they purposely put people on a call Loop with AI and automated recorded responses in order to keep from having to answer the phone and by doing this it allows them to keep a smaller staff and cut overhead costs so basically what they are saying is that taking your money is more important than their "customer service" and I say that in quotations because there is no customer service with this company is the most horrible pathetic and sad excuse for a customer service department that I have ever seen in my life and as soon as I can I will be going with another company for my phone service and I hope this company falls on their face. that's how mad I am right now especially management from that company I know that the average employee doesn't have any control over that and they're just trying to make a living like everyone else but the people that are in charge of making those kind of policies and putting that kind of action in place with their company are terrible people and I hope they fail at everything they do and go broke. So if anyone of you corporate pieces of trash in charge of making these policies happens to come across this review and read it, good! I hope your company falls flat on its face. Shame on you for treating people this way you have no problem taking our money but when it comes to actually providing good customer service it's not existent because you'd rather save a few bucks then actually care for your customers. I'm thoroughly disgusted with you Metro by T-Mobile